- 目錄
第1篇 銷(xiāo)售客戶服務(wù)崗位職責(zé)
service sales manager/account manager 售后服務(wù)銷(xiāo)售/客戶經(jīng)理 macgregor 麥基嘉 麥基嘉(上海)貿(mào)易有限公司,麥基嘉 key accountabilities:
1. developing and maintaining customer relations with the shipowners.
2. to identify sales opportunities within gls, and facilitating the transition to engagement
3. to promote and obtain aftersales service jobs contracts (ie: pre-docking inspection, dry-docking supervision, repair, overhaul, modification & conversion, crews training and final testing) from our shipowners having their vessels installed with our macgregor equipment onboard.
4. to promote and obtain tpe modification & conversion jobs.
5. to obtain annual routine service agreement.
6. to sign lifecycle service agreement with our vvip & vip shipowners.
7. to come with constructive customers visiting reports.
8. to promote to our shipowners should always purchase genuine original spare parts from macgregor.
9. assist our spare parts & service sales team thru visiting our shipowners to obtain long overdue outstanding payments.
10. responsible of preparation of quotations and to send tender material to customer. plan, lead each tender and assure that the customers get response according to their needs.
11. handle all necessary correspondence/communications to customer regarding commercial issues.
12. commercial negotiation with customers, incl. price, payment terms and other terms.
qualifications:
1. four year university degree in mechanics, electricity, shipbuilding or other technical area;
2. have positive mindset and cooperate well with our sales & services teams.
3. have good relationship with international & china shipowners and china repair shipyards.
4. sales and negotiation skills, strong sense customer care;
5. 8+ years in the similar position, shipbuilding, ship equipment preferred;
6. very e_cellent communication skills and interpersonal skills;
7. very good english, both written and speaking;
第2篇 銷(xiāo)售客戶服務(wù)專(zhuān)員崗位職責(zé)任職要求
銷(xiāo)售客戶服務(wù)專(zhuān)員崗位職責(zé)
職責(zé)描述:
1. 通過(guò)電話、電子郵件、網(wǎng)絡(luò)平臺(tái)等方式，幫助最終用戶處理查詢，反饋信息，并為客戶提供解決方案。
2. 就客戶提出的問(wèn)題進(jìn)行解答，提供準(zhǔn)確的信息，提升客戶滿意度。
3. 根據(jù)日常服務(wù)的標(biāo)準(zhǔn)和流程為客戶提供高質(zhì)量的服務(wù)，達(dá)到服務(wù)水平目標(biāo)和服務(wù)質(zhì)量目標(biāo)。
任職要求:
1. 職高及以上學(xué)歷，勤奮敬業(yè)，責(zé)任心強(qiáng)，思路清晰。
2. 普通話標(biāo)準(zhǔn)，聲音甜美、口齒伶俐，語(yǔ)言表達(dá)能力強(qiáng)，擅于溝通。
3. 頭腦清晰，思路敏捷，有良好的的客戶服務(wù)意識(shí)，有良好的團(tuán)隊(duì)合作精神。
4. 性格好，有耐心及責(zé)任心，身體健康，能夠長(zhǎng)期穩(wěn)定的干好工作。
5. 能熟練操作計(jì)算機(jī)和office軟件，打字速度每分鐘40字以上，能熟悉辦公軟件和網(wǎng)絡(luò)工具。
6. 有客服中心、呼叫中心行業(yè)工作經(jīng)驗(yàn)優(yōu)先。
銷(xiāo)售客戶服務(wù)專(zhuān)員崗位
第3篇 銷(xiāo)售客戶服務(wù)專(zhuān)員崗位職責(zé)
客戶服務(wù)銷(xiāo)售專(zhuān)員(儲(chǔ)備干部) 稅友軟件集團(tuán)股份有限公司四川分公司 稅友軟件集團(tuán)股份有限公司四川分公司,四川稅友,稅友 崗位職責(zé):
1. 負(fù)責(zé)四川地區(qū)代稅代賬產(chǎn)品銷(xiāo)售工作,維護(hù)好客戶關(guān)系,做好信息收集工作;
2. 通過(guò)銷(xiāo)售漏斗和crm系統(tǒng),與財(cái)務(wù)公司負(fù)責(zé)人、業(yè)務(wù)主管、部門(mén)經(jīng)理等開(kāi)展?fàn)I銷(xiāo)溝通工作;
3. 負(fù)責(zé)商務(wù)談判、合同簽訂、催款續(xù)費(fèi)、實(shí)施服務(wù)對(duì)接等營(yíng)銷(xiāo)工作;
4. 通過(guò)銷(xiāo)售活動(dòng)、業(yè)務(wù)交流會(huì)、操作培訓(xùn)會(huì)等渠道完成代賬產(chǎn)品推廣及運(yùn)營(yíng);
5. 負(fù)責(zé)市場(chǎng)信息及競(jìng)爭(zhēng)對(duì)手產(chǎn)品的收集;
6. 負(fù)責(zé)整理和開(kāi)發(fā)目標(biāo)客戶群體,將客戶分類(lèi)區(qū)分,向目標(biāo)客戶呈現(xiàn)我們的產(chǎn)品價(jià)值,保障產(chǎn)品的使用率;
7. 完成上級(jí)交辦的臨時(shí)工作。
任職要求:
1、 大專(zhuān)及以上學(xué)歷,從事銷(xiāo)售工作工作4年以下;
2、 有軟件銷(xiāo)售經(jīng)驗(yàn)者優(yōu)先;
3、 吃苦耐勞、有較好的學(xué)習(xí)能力;
福利:
周末雙休、入職即購(gòu)買(mǎi)五險(xiǎn)一金、每年調(diào)薪一次、年底14薪-15薪、意外險(xiǎn)、帶薪年假、探親費(fèi)報(bào)銷(xiāo)、餐補(bǔ)、話補(bǔ)、證書(shū)補(bǔ)貼、高溫補(bǔ)貼、取暖費(fèi)、過(guò)節(jié)費(fèi)、生日禮品、結(jié)婚禮金、喪事慰問(wèn)金、年度體檢、年度旅游、脫產(chǎn)培訓(xùn)等各種員工關(guān)懷。
