第1篇 個(gè)人工作總結(jié)英文 2150字
個(gè)人工作總結(jié) 英文
dell to work for nearly a year. also learned a lot of knowledge and technology. the most important is to learn the job and working attitude.
1.when beginning to dell. is a very strange environment for anything. don't know. it's also met so many questions. for me， the best way is to put the record troubleshooting. every time a new problems that are organized into their notes or document that appear similar problems can quickly after the solution.
2.when customers coming. tt i would first send mail to inform customer if i were to restart type or shutdown would first and customers confirmation downtime. to solve the problem. if the problem is i will notify to the owner problem. when there is progress of server to build. found a very efficient way is to support the dhcp. premise. visit altris server in the server list altris drac through iso files. connect to iso and then build do in the local computer by remote control drac open again. i.e. artirs server effect is starting to iso files. altris server must correspond to the local lab or dc) such as dalian and xiamen corresponding xmn2max01 is local computer is open and remote control operated interface. reduced pressure artirs server. don't need artirs in the server remotely operated for four server startup. is no problem. i tested. plus， if network audit and config without problems or hardware. within one day after can be successfully completed 8 sets the remote server build.
3.when there is a problem. the methods to solve the problems actually there will be many. but only one best way. when problems arise when the work under simple analysis process. make a clear， and efficiency of working process is very important. but must be good at summing up. many server broken， for example， memory and disk after such a motherboard hardware problems. under normal circumstances should be to apply for to buy new again， but can be found in the server these home before the server can provide the corresponding hardware replace (premise is to replace the hardware specifications must match.) this is neither can solve problems can also reduce unnecessary costs. dalian on the server is so many home in the server drop again.
4.when faced with a new problem didn't know how to solve. absolutely not relying on their ideas or experience to do. to understand must consult the expert predecessors. only in this way can we know what to do， why do， what to do good to others. when will consult the euphemism polite people not to ask.
5.in this year. do yourself. research job is linux operating system and the vmware has been my pursuit of the path and ideals. if there is a chance for dell. will it do in a proficient linux vmware senior engineer.
6.i didn't finish all the training. i'll try to attend the training must be on hand. if no matter the job. i'll pick out some additional training and career development to help me to attend.
finally dell. thank you very much for me to let me in good chance landings study and work here. thank you for the recognition and kennie me at work all the people who helped me. i'll work harder to make their own contribution to dell.
個(gè)人工作總結(jié) 英文
1. database daily monitoring and maintenance
real-time local factories and cic， open the database operation monitoring， such as db lock， cpu and memory usage， wait event， etc.
periodic table space usage， the database backup status monitoring.
2. database emergency and emergency treatment
database on op reports an exception for timely processing， such as shutdown， alter db log an error ora-， table space-thresholds， archiving， and backup failed， etc.
3， database optimization
on the business performance of the database for tuning， and monitoring to identify slow-running sql.
through the optimization of the database on lntdern1_lntprod to cpu usage significantly decreased， as poland has done a project online.
there are also on lgesymdbsy1m_chmes， lgent_ntmes， lnt-xm， sql tuning， some business module performance has dramatically improved.
4， database， and backup and recovery
due to business needs， such as for a new server， deploy， development environment， completed a production environment for data backup and recovery，
on the part of the plant database do backup policy adjustments. if lgent_gspisnd lgechmwddbj0q_ezptest lgehn_mes， etc，
5. complete new database creation and patch
due to business needs， create and deploy a new database， such as the cnmas， chnatmt
and team members completed the cic dblink patch upgrade all databases， and other security patch upgrade
6， domestic travel project and human support
(1). the complete guangzhou lgd database deployment projects
(2). the complete project of tianjin fanhan database optimization
(3). daily to fuzhou mkl database monitoring and maintenance
7. participation in the database migration and integration
and team members completed a lgechmdbbj1q server database consolidation and migration work
8， keb rac database environment monitoring and maintenance
9， new technology and skills upgrading of learning
through their own learning， on aix， solaris， unix， linux systems have a better understanding of oracle 10g11g enhances learning
the next annual work plans and prospects:
1. do a good job database daily monitoring and maintenance work.
2. database emergency treatment to more timely and accurate.
3， conscientious and individual business sector database support.
4. on the database high availability， and new technologies are more in-depth learning to adapt to the company's development.
individual assessment and concluded:
all in all this work is done smoothly， as a member of the dba team， be responsible for completing the leaders and team tasks， assigned by the minister
timely and accurate processing of various database exception， the maintenance system stability， the error loss to a minimum. be careful to comply with company rules and regulations， the sense of ownership.
in a year's work， i feel my ability of technology has dramatically improved， so i hope the new year wage increase can be adapted to reflect my values.
finally， i wish the company and our departments and the team of everyone in the new year is a good development.
thank you！
第2篇 英語(yǔ)老師個(gè)人工作總結(jié)英文 3600字
初中英語(yǔ)教師個(gè)人總結(jié)范文：
九年級(jí)第一學(xué)期的工作已接近尾聲，這是我第一次帶九年級(jí)畢業(yè)班，教學(xué)上遇到了前所未有的挑戰(zhàn)。我虛心請(qǐng)教師父、潛心研究教法、在實(shí)踐中摸索前進(jìn)。經(jīng)過(guò)一個(gè)學(xué)期的努力，學(xué)到了很多教學(xué)經(jīng)驗(yàn)，也取得了應(yīng)有的成績(jī)。以下是對(duì)本學(xué)期教學(xué)情況的簡(jiǎn)要總結(jié)。
一、培養(yǎng)英語(yǔ)學(xué)習(xí)興趣
英語(yǔ)作為一門外語(yǔ)，對(duì)大多數(shù)學(xué)生而言，既生疏又困難。在這樣一種大環(huán)境之下，要教好英語(yǔ)，就要讓學(xué)生喜愛(ài)英語(yǔ)，讓他們對(duì)英語(yǔ)產(chǎn)生興趣。為此，我采取了一些方法，如盡多使用多媒體設(shè)備進(jìn)行教學(xué);開(kāi)展形式多樣、生動(dòng)活潑的課堂語(yǔ)言實(shí)踐活動(dòng);介紹英美國(guó)家的文化，生活故事;幫助班上的同學(xué)改英文名等等。使他們了解英語(yǔ)、喜歡英語(yǔ)，從而培養(yǎng)了學(xué)生學(xué)習(xí)英語(yǔ)的興趣。目前，我們班學(xué)生對(duì)英語(yǔ)學(xué)習(xí)的興趣始終穩(wěn)定在較高水平。
二、認(rèn)真?zhèn)湔n、上課，改進(jìn)教學(xué)方式、注重輔導(dǎo)學(xué)法
在集體備課的基礎(chǔ)上，我能自覺(jué)鉆研教材、研究學(xué)生，進(jìn)行二次備課。雖然辛苦，但事實(shí)證明是值得的。
教態(tài)自然、講課生動(dòng)、難易適中、照顧全部，課堂就能夠吸引住學(xué)生。本人能做到每天都有積極的精神狀態(tài)，讓學(xué)生感受到一種積極的學(xué)習(xí)氣氛。我能遵循聽(tīng)說(shuō)領(lǐng)先、讀寫跟上的教學(xué)要求，努力加大課堂訓(xùn)練量，加快課堂節(jié)奏，切實(shí)提高課堂教學(xué)效率。除保證課堂效果之外，還需要讓學(xué)生課外多讀，多講，多練。為此，在早讀時(shí)，我堅(jiān)持到班輔導(dǎo)，發(fā)現(xiàn)問(wèn)題及時(shí)糾正。課后堅(jiān)持認(rèn)真批改學(xué)生作業(yè)，發(fā)現(xiàn)問(wèn)題及時(shí)解決。對(duì)部分不自覺(jué)的同學(xué)還采取強(qiáng)硬背誦等方式，以打好他們的初一基礎(chǔ)。
三、做好“培優(yōu)轉(zhuǎn)差”
按以往經(jīng)驗(yàn)，學(xué)生在英語(yǔ)學(xué)習(xí)進(jìn)入一定階段后，會(huì)出現(xiàn)好差分化現(xiàn)象，尤其是7a教材開(kāi)始啟用、學(xué)習(xí)難度加深以后。為此，我制定了具體的“培優(yōu)轉(zhuǎn)差”計(jì)劃和目標(biāo)，對(duì)這部分同學(xué)進(jìn)行有計(jì)劃的輔導(dǎo)。例如我把這批同學(xué)分為三個(gè)組。第一組是有一定基礎(chǔ)，但平時(shí)懶動(dòng)腦筋不學(xué)的同學(xué)，對(duì)這些同學(xué)，我采取集體輔導(dǎo)，給他們分配固定任務(wù)，不讓他們有偷懶的機(jī)會(huì)，讓他們發(fā)揮應(yīng)有水平;第二組是肯學(xué)、但學(xué)習(xí)能力不強(qiáng)的同學(xué)。對(duì)這部分同學(xué)進(jìn)行耐心指導(dǎo)，多加鼓勵(lì)，慢慢提高他們的成績(jī);第三組是紀(jì)律松散、基礎(chǔ)不好、學(xué)習(xí)又不認(rèn)真的同學(xué)。對(duì)這部分人進(jìn)行課余時(shí)間個(gè)別輔導(dǎo)。由于實(shí)施了分類輔導(dǎo)，針對(duì)性強(qiáng)，效果比較明顯。 一個(gè)學(xué)期的努力效果如何，期末考試就是一種考驗(yàn)了。無(wú)論成績(jī)高低，都體現(xiàn)了我在這學(xué)期的教學(xué)成果。我明白到這并不是最重要的，重要的是這學(xué)期本人確實(shí)學(xué)到很多，重要的是如何總結(jié)得失，以期在下學(xué)期后做得更好。因此，無(wú)論怎樣辛苦，我都會(huì)繼續(xù)努力，多問(wèn)、多想、多向書(shū)本、專家、同行學(xué)習(xí)，爭(zhēng)取更大的進(jìn)步。
初中英語(yǔ)教師個(gè)人總結(jié)范文：
回顧這學(xué)年的'工作，使我感到既繁忙又充實(shí)，特別是在校領(lǐng)導(dǎo)的領(lǐng)導(dǎo)下，我的教學(xué)思想和教學(xué)水平都得到了很大的提高，并取得了一些成績(jī)。下面我將這一學(xué)年的工作總結(jié)如下：
一、思想政治方面
在這學(xué)年的教學(xué)工作中， 我自始至終以認(rèn)真、嚴(yán)謹(jǐn)?shù)墓ぷ鲬B(tài)度，勤懇、堅(jiān)持不懈的工作精神從事英語(yǔ)教學(xué)。在教學(xué)中，能夠做到為人師表，關(guān)愛(ài)學(xué)生，幫助學(xué)生對(duì)英語(yǔ)學(xué)習(xí)充滿學(xué)習(xí)熱情和信心。
二、業(yè)務(wù)素質(zhì)方面
為了適應(yīng)課改的需要，我不斷地鉆研新的教學(xué)理念，探索新的教學(xué)方法，不斷將自己的所學(xué)運(yùn)用到課堂教學(xué)之中。本人能做到每天都有積極的精神狀態(tài)，讓學(xué)生感受到一種積極的學(xué)習(xí)氣氛。我能遵循聽(tīng)說(shuō)領(lǐng)先、讀寫跟上的教學(xué)要求，努力加大課堂訓(xùn)練量，加快課堂節(jié)奏，切實(shí)提高課堂教學(xué)效率。課后堅(jiān)持認(rèn)真批改學(xué)生作業(yè)，發(fā)現(xiàn)問(wèn)題及時(shí)解決。對(duì)部分不自覺(jué)的同學(xué)還采取強(qiáng)硬背誦等方式，以打好他們的基礎(chǔ)。
由于經(jīng)驗(yàn)頗淺，許多地方存在不足，希望在未來(lái)的日子里，能在各位領(lǐng)導(dǎo)老師的指導(dǎo)下，取得更好成績(jī)。
回顧這學(xué)年的工作，我的教學(xué)思想和教學(xué)水平都得到了很大的提高，下面我將這一學(xué)年的工作總結(jié)如下：
一、思想政治方面
在這學(xué)年的教學(xué)工作中， 我自始至終以認(rèn)真、嚴(yán)謹(jǐn)?shù)墓ぷ鲬B(tài)度，勤懇、堅(jiān)持不懈的工作精神從事英語(yǔ)教學(xué)。在教學(xué)中，能夠做到為人師表，關(guān)愛(ài)學(xué)生，幫助學(xué)生對(duì)英語(yǔ)學(xué)習(xí)充滿學(xué)習(xí)熱情和信心。
二、業(yè)務(wù)素質(zhì)方面
為了適應(yīng)課改的需要，我不斷地鉆研新的教學(xué)理念，探索新的教學(xué)方法，不斷將自己的所學(xué)運(yùn)用到課堂教學(xué)之中，并積極與我校的其他英語(yǔ)教師研究教材、教法。
三、教育教學(xué)工作方面
認(rèn)真搞好備課，特別是集體備課。教學(xué)中，備課是一個(gè)必不可少，十分重要的環(huán)節(jié)。備課充分，能調(diào)動(dòng)學(xué)生的積極性，上課效果就好。因此，了解和分析學(xué)生情況，有針對(duì)地教對(duì)教學(xué)成功與否至關(guān)重要至關(guān)重要。因此教學(xué)時(shí)針對(duì)不同情況，在授課時(shí)采取了不同的方法。效果就比較理想。
以上就是我在本學(xué)年的教學(xué)工作總結(jié)。由于經(jīng)驗(yàn)頗淺，許多地方存在不足，希望在未來(lái)的日子里，能在各位領(lǐng)導(dǎo)老師的指導(dǎo)下，取得更好成績(jī)。
為了使我在今后的教育教學(xué)工作中取得更大的進(jìn)步。下面我將這一學(xué)年的工作總結(jié)如下：
一、思想方面
在這學(xué)年的教學(xué)工作中， 我自始至終以認(rèn)真、嚴(yán)謹(jǐn)?shù)墓ぷ鲬B(tài)度，勤懇、堅(jiān)持不懈的工作精神從事英語(yǔ)教學(xué)。我積極響應(yīng)學(xué)校的各項(xiàng)號(hào)召，積極參加政治學(xué)習(xí)，認(rèn)真領(lǐng)會(huì)學(xué)習(xí)內(nèi)容，以教師職業(yè)道德規(guī)范為準(zhǔn)繩，嚴(yán)格要自己。在教學(xué)中，能夠做到為人師表，關(guān)愛(ài)學(xué)生，幫助學(xué)生對(duì)英語(yǔ)學(xué)習(xí)充滿學(xué)習(xí)熱情和信心。
二、教育教學(xué)工作方面
教學(xué)中，備課是一個(gè)必不可少，十分重要的環(huán)節(jié)，備學(xué)生，又要備教法。備課不充分或者備得不好，會(huì)嚴(yán)重影響課堂氣氛和積極性，曾有一位前輩對(duì)我說(shuō)：“備課 備不好，倒不如不上課，否則就是白費(fèi)心機(jī)。”我明白到備課的重要性，因此，每天我都花費(fèi)大量的時(shí)間在備課之上，認(rèn)認(rèn)真真鉆研教材和教法，不滿意就不收工。 雖然辛苦，但事實(shí)證明是值得的。
以上就是我在本學(xué)年的教學(xué)工作總結(jié)。由于經(jīng)驗(yàn)頗淺，許多地方存在不足，希望在未來(lái)的日子里，能在各位領(lǐng)導(dǎo)老師的指導(dǎo)下，取得更好成績(jī)。
一個(gè)學(xué)年即將過(guò)去，回想起這學(xué)年走過(guò)發(fā)風(fēng)風(fēng)雨雨，看著學(xué)生們滿臉的微笑，作為他們的生活老師，心里感到甜滋滋的。
在平時(shí)的工作中，我注重關(guān)心孩子們的健康成長(zhǎng)，做到適時(shí)開(kāi)窗換氣，保證宿舍既暖和又留有新鮮空氣，特別是注意關(guān)照一些特殊的孩子。在工作中，對(duì)他們要多一份關(guān)愛(ài)，當(dāng)發(fā)現(xiàn)他們有特殊情況時(shí)，就要盡量幫助他們。
我還注重培養(yǎng)孩子的自我保護(hù)意識(shí)。
良好的常規(guī)可以使學(xué)生生活得到有益的調(diào)解。我校利用大課間的時(shí)間讓學(xué)生進(jìn)行體育活動(dòng)，我就交給孩子一些安全意識(shí)和自我保護(hù)能力，如碰傷、流鼻血的簡(jiǎn)單處理方法。出汗過(guò)多就要注意身體等?？梢哉f(shuō)，當(dāng)好一個(gè)生活老師不是一件容易的事，一要有高度的責(zé)任心，二要勤快不怕臟，三要細(xì)心、耐心。
關(guān)心、愛(ài)護(hù)每個(gè)學(xué)生，是我的責(zé)任。他們吃得下，睡得好，不生病，讓他們感到家一般的溫暖，是我的愿望。在工作中，還有不足之處，在今后的工作中應(yīng)加倍努力，盡量做到讓學(xué)校放心，讓家長(zhǎng)滿意。
學(xué)校是德育的重要場(chǎng)所，在生活區(qū)這一塊，生活教師便是主角，我在本學(xué)年做了以下幾方面工作：
一、 尊重、理解、信任學(xué)生
對(duì)學(xué)生的尊重和期望，我不僅僅表現(xiàn)在口頭上，更是注意言行一致，貫穿在整個(gè)自我道德教育過(guò)程中，比如，在和學(xué)生談心時(shí)，我總要選擇能與他們的目光平視的方位來(lái)進(jìn)行，這樣與人相處的方式態(tài)度就總透著待人的誠(chéng)意;再如，我在學(xué)生的面前從不批駁“對(duì)于新生事物的敏感性，學(xué)生強(qiáng)過(guò)老師”自己正在忙著認(rèn)識(shí)一些新事物，學(xué)習(xí)一些新知識(shí)，看一些較經(jīng)典的書(shū)籍刊物，使自己和學(xué)生談心時(shí)充滿時(shí)代氣息。
二、 提高學(xué)生自理能力、嚴(yán)格要求
生活老師，首先必須先從寢室的常規(guī)管理做起。所以我每個(gè)天都要下寢室很多次。寢室是學(xué)生的第二個(gè)家，只有抓好寢室的衛(wèi)生和紀(jì)律等常規(guī)，才能讓學(xué)生有一個(gè)比安靜，整潔的休息的良好環(huán)境。所以每天我都會(huì)去寢室進(jìn)行常規(guī)檢查，為了搞好寢室工作，我決定發(fā)展學(xué)生實(shí)行“傳、幫、帶”讓做得好的同學(xué)當(dāng)“小老師”。同時(shí)，我們還開(kāi)展了一系列的寢室文化活動(dòng)。學(xué)生發(fā)揮自己的聰明才智，自己動(dòng)手，布置寢室，簡(jiǎn)單大方，又充滿創(chuàng)意，使學(xué)生的小家更加融洽，迸發(fā)出勃勃生機(jī)。
經(jīng)過(guò)一個(gè)學(xué)年的磨合，我已經(jīng)熟悉了這里的工作流程和工作內(nèi)容;使我得以在這里施展自己的抱負(fù)，為我創(chuàng)造了更多的發(fā)展空間，我想再?zèng)]有什么能比這給我?guī)?lái)更多的快樂(lè)，我會(huì)盡力去做好我的工作。
我在本學(xué)年做了以下幾方面工作：
一、以人為核心，深入抓好生活區(qū)衣、食、住、行各項(xiàng)工作
“以人為本”、“以學(xué)生的發(fā)展為本”是我校教育模式的基本理念。根據(jù)這個(gè)教育理念，開(kāi)展生活區(qū)衣食住行各項(xiàng)工作，堅(jiān)持按照學(xué)校及部門制定的管理制度，層層檢查，月月評(píng)比，不斷完善各項(xiàng)常規(guī)檢查制度，并根據(jù)生活區(qū)的特點(diǎn)，每月制定一種綜合主題教育活動(dòng)，讓學(xué)生親自參與策劃與活動(dòng)，每月堅(jiān)持評(píng)比與獎(jiǎng)勵(lì)。
二、承擔(dān)起學(xué)校教育與家庭教育的雙重責(zé)任
學(xué)校辦學(xué)至今，大量的工作實(shí)踐充分說(shuō)明了指導(dǎo)教師在學(xué)校教育和家庭教育中所負(fù)的雙重責(zé)任。重點(diǎn)抓好學(xué)生文明禮貌教育和理想立志教育，繼續(xù)記錄好《指導(dǎo)教師工作手冊(cè)》、學(xué)生談話記錄等，為了進(jìn)一步加強(qiáng)與家長(zhǎng)之間的溝通，增加一項(xiàng)與家長(zhǎng)談話記錄，及時(shí)記錄家長(zhǎng)反映的情況。
新的學(xué)年開(kāi)始了，新的世紀(jì)正在起程。我相信，在新的征途上一定能百尺竿頭，更進(jìn)一步，勇創(chuàng)新高峰。
第3篇 個(gè)人工作總結(jié)英文版 3650字
個(gè)人工作總結(jié)英文版
本文是個(gè)人工作總結(jié)英文版范文，總結(jié)是對(duì)前段社會(huì)實(shí)踐活動(dòng)進(jìn)行全面回顧、檢查的文種，這決定了總結(jié)有很強(qiáng)的客觀性特征。它是以自身的實(shí)踐活動(dòng)為依據(jù)的，所列舉的`事例和數(shù)據(jù)都必須完全可靠，確鑿無(wú)誤，任何夸大、縮小、隨意杜撰、歪曲事實(shí)的做法都會(huì)使總結(jié)失去應(yīng)有的價(jià)值。讓我們通過(guò)以下的文章來(lái)了解。
個(gè)人工作總結(jié)英文版范文
dell to work for nearly a year. also learned a lot of knowledge and technology. the most important is to learn the job and working attitude.
1.when beginning to dell. is a very strange environment for anything. don't know. it's also met so many questions. for me， the best way is to put the record troubleshooting. every time a new problems that are organized into their notes or document that appear similar problems can quickly after the solution.
2.when customers coming. tt i would first send mail to inform customer if i were to restart type or shutdown would first and customers confirmation downtime. to solve the problem. if the problem is i will notify to the owner problem. when there is progress of server to build. found a very efficient way is to support the dhcp. premise. visit altris server in the server list altris drac through iso files. connect to iso and then build do in the local computer by remote control drac open again. i.e. artirs server effect is starting to iso files. altris server must correspond to the local lab or dc) such as dalian and xiamen corresponding xmn2max01 is local computer is open and remote control operated interface. reduced pressure artirs server. don't need artirs in the server remotely operated for four server startup. is no problem. i tested. plus， if network audit and config without problems or hardware. within one day after can be successfully completed 8 sets the remote server build.
3.when there is a problem. the methods to solve the problems actually there will be many. but only one best way. when problems arise when the work under simple analysis process. make a clear， and efficiency of working process is very important. but must be good at summing up. many server broken， for example， memory and disk after such a motherboard hardware problems. under normal circumstances should be to apply for to buy new again， but can be found in the server these home before the server can provide the corresponding hardware replace (premise is to replace the hardware specifications must match.) this is neither can solve problems can also reduce unnecessary costs. dalian on the server is so many home in the server drop again.
4.when faced with a new problem didn't know how to solve. absolutely not relying on their ideas or experience to do. to understand must consult the expert predecessors. only in this way can we know what to do， why do， what to do good to others. when will consult the euphemism polite people not to ask.
5.in this year. do yourself. research job is linux operating system and the vmware has been my pursuit of the path and ideals. if there is a chance for dell. will it do in a proficient linux vmware senior engineer.
6.i didn't finish all the training. i'll try to attend the training must be on hand. if no matter the job. i'll pick out some additional training and career development to help me to attend.
finally dell. thank you very much for me to let me in good chance landings study and work here. thank you for the recognition and kennie me at work all the people who helped me. i'll work harder to make their own contribution to dell.
個(gè)人工作總結(jié)英文版范文
up and down the chain of command， year-end performance reviews fill people with dread or with resentment， and very rarely with joy. both the givers and the receivers spend a lot of time on the reviews， yet they generally see them as an empty exercise. after all the procedural t’s are crossed and the i’s dotted， it takes people skills to get a real return on investment from this important， labor-intensive process. leaders need to set an example by turning a ritual into a productive effort.
this column addresses giving a review. in a subsequent article i’ll tackle how to get the most out of receiving a review. both articles aim to challenge you to shift your focus to the emotional experience on both sides of the table， and to increase the payback from year-end reviews by developing some key psychological skills.
the organizational barriers to having productive year-end reviews can be formidable. the tight link between reviews and compensation discourages openness and honesty. managers at all levels may think as much about their organization’s needs as about individual performance when they do the reviews. for example， interdepartmental rivalries can force a kind of uniformity on your reviews as you try to do the best you can for your people in terms of compensation. if your organization’s culture discourages open and honest feedback ('we don’t do warm and fuzzy')， you may feel constrained to just focus on the numbers. anything else might make you feel like an outlier and make your direct report feel singled out and anxious.
but even in an unfavorable organizational environment there are things you can control to get more from the process. by better understanding the experience on a gut emotional level and working on some key psychological skills， you can create a more useful experience and become a better leader in the process.
ideally， the year-end review is all about the employee’s development. as a leader committed to optimal performance， you understand the importance of the fit between an employee’s skills， talents， and career goals and his or her organizational role. when you know how best to connect the arc of individual development with the direction of your organization， you form a partnership for growth with the employee. this partnership depends on candid feedback on the individual’s performance， your identification of personal and organizational barriers to better performance and your ongoing availability to help remove those barriers.
managers commonly get derailed from the ideal developmental focus in year-end reviews by their own personal psychological challenges. it happens in these ways:
--conflict avoidance: a fear of conflict can lead you to avoid difficult--and also meaningful--performance discussions with your subordinates. that fear of conflict can arise from deep-seated personal issues， a lack of skills for managing conflict or both.
--need for approval: a strong need for approval often goes hand in hand with conflict avoidance. managers approach their roles as a vehicle for acceptance and admiration more often than is commonly acknowledged. if you seek affirmation from your employees， even unconsciously， you may be sacrificing longer-term development and performance in favor of short-term comfort and acceptance. at the same time， your inability to put your own needs aside makes it difficult to earn subordinates’ trust and respect.
--mistrust: your overall mistrust of people and their motives may make you think that employees don’t want to hear corrective feedback， can’t take it in and won’t use it constructively. if you have a high level of mistrust， you may be convinced that people in general are incapable of changing， are motivated by fear and learn only by being punished.
--lack of self-awareness: an inability to acknowledge your own motives and goals for the year-end review can mean mixed messages for your employees， sabotaging the process. for example， by denying your own negative feelings toward a subordinate， you may force the review into a developmental framework that’s frustrating for both you and the employee， who really needs to be managed out of the organization. at the other extreme， you could be hijacked by your own feelings of disappointment or envy and end up attacking an employee.
work on the following core psychological skills and you will increase the benefit you and your employees get from the reviews you must give this year:
--empathy: i take empathy to mean an accurate understanding of another’s emotional experience. empathy toward your employees starts with your reviewing your own experiences receiving feedback. it always pays to be able to put yourself in the other person’s shoes. be guided by an understanding that people generally overestimate their own performance. we humans are hard-wired to maintain a positive self-image， and we tend to reject painful criticism. your empathy increases when you deliberately seek to grasp what motivates people， what career goals are most important to them， what kind of standards they set for themselves and how they react to not living up to those standards. empathy will enable you to craft each review message in a way that motivates each person to grow.
--trustworthiness: without trust， the year-end review is dead on arrival. the effective review depends on trust; it is also a prime opportunity to build trust. work on your trustworthiness to make the review process more productive for all concerned. do you consistently have your employees’ best interests in mind? do you follow through on your commitments to facilitate their development? will you act in ways that go beyond your self-interest? take time to look in the mirror and consider whether others see you as trustworthy.
--self-knowledge: it isn’t easy to keep your own personal likes and dislikes out of your objective assessment of someone else’s work， achievements or failures. you need to be scrupulously honest with yourself， confronting your own needs， motives and biases whenever you approach your employees. take the time to reflect on your own experience receiving reviews to guide you to a better understanding of your strengths and weaknesses in the process. when you have strong personal feelings about an employee， you may want to consult trusted colleagues to get a different perspective.
going at the year-end performance review ritual with a fresh psychological perspective is a quick way to increase your payback from all the hours you will spend writing， reviewing and delivering important information. this year， acknowledge the strong emotions reviews elicit in you， as the giver， and in each person who receives the formal feedback. develop your own empathy， trustworthiness and self-knowledge to enable yourself to strike a better balance between the evaluative and developmental aspects of the review. your skill in laying out a path for better performance， identifying the employee’s core barriers to achieving his or her performance goals and providing ongoing assistance will enable you to both get the most from year-end reviews and grow as an authentic leader.
第4篇 xxxx年底工作總結(jié)報(bào)告?zhèn)€人中英文版 6250字
時(shí)間過(guò)得真快，不覺(jué)間在新的崗位上已經(jīng)工作了兩個(gè)春秋。
time flies， unconsciously in between new post have been working for two years.
兩年來(lái)，在學(xué)校黨委、行政的正確領(lǐng)導(dǎo)和大力支持下，在班子成員特別是集團(tuán)總經(jīng)理和總支書(shū)記的指導(dǎo)、關(guān)心和幫助下，我注意加強(qiáng)思想政治學(xué)習(xí)，不斷加強(qiáng)個(gè)人修養(yǎng)和黨性鍛煉，自覺(jué)與____保持一致;在工作中我時(shí)刻牢記“三服務(wù)兩育人”的宗旨，恪盡職守、扎實(shí)工作，認(rèn)真抓好分管工作，始終以一名共產(chǎn)黨員的標(biāo)準(zhǔn)嚴(yán)格要求自己，努力克服并糾正自身存在的問(wèn)題，較好地完成了本職工作和領(lǐng)導(dǎo)交辦的各項(xiàng)任務(wù)，在總攬全局、統(tǒng)籌處理重大問(wèn)題、協(xié)調(diào)內(nèi)外關(guān)系和主動(dòng)開(kāi)展工作等行政履職能力方面得到了進(jìn)一步的鍛煉和提高?，F(xiàn)簡(jiǎn)要總結(jié)如下：
two years ago， in a school party committee， executive correct leadership and support， in the group members especially group general manager and general branch secretary guidance， care and the help， i pay attention to strengthen ideological and political learning， and constantly strengthen personal cultivation and the party spirit exercise， consciously keep consistent with the central party committee; in the work i always remember 'three service two education，' the purpose， fulfill their duties， the solid work， pays special attention to the serious charge of work， always with a communist party member's standard strict demands on themselves， and strive to overcome and correct their own problems， better to complete the job and the leadership turns over the handling various tasks， take overall responsibility the overall situation， to plan as a whole processing major problem， coordinating internal and external relations and active work resumption administrative ability obtained the further exercise and improve. we briefly summed up as follows:
一、積極參加思想政治學(xué)習(xí)，努力提高政治理論素養(yǎng)。
a， take an active part in ideological and political learning， and strive to improve the political theory accomplishment.
兩年來(lái)，我積極參加各類政治學(xué)習(xí)，認(rèn)真學(xué)習(xí)黨的基礎(chǔ)理論和各項(xiàng)方針政策，重視對(duì)黨的十七大精神特別是學(xué)校第三次黨代會(huì)精神的學(xué)習(xí)，深刻領(lǐng)會(huì)其精神實(shí)質(zhì)，并結(jié)合學(xué)習(xí)深刻剖析自己工作中的不足，找出自己的差距，寫出心得體會(huì)，自覺(jué)以科學(xué)發(fā)展觀和校黨代會(huì)精神來(lái)指導(dǎo)自己的工作實(shí)踐，時(shí)刻注意自己的言行與____保持一致，努力提高自己的政治水平和理論修養(yǎng)。通過(guò)學(xué)習(xí)，我進(jìn)一步認(rèn)識(shí)到自己所肩負(fù)的責(zé)任，牢固確立了 “三服務(wù)兩育人”的宗旨觀念和科學(xué)發(fā)展觀等重要思想在工作中的指導(dǎo)地位，增強(qiáng)了顧全大局、堅(jiān)持原則、身體力行、率先垂范的自覺(jué)性，自己的思想認(rèn)識(shí)和理論水平上升到新的高度。
two years， i took an active part in all kinds of the political study， earnestly study the party's basic theory and various policies， attach importance to the essence of the 17th cpc especially school third party spirit of learning， a deep understanding of its essence， and in combination with the learning profound analysis of their work in of shortage， find out their gap， write comments， the determination to the scientific concept of development and school party spirit to guide their own work practice， always pay attention to his words and deeds remain consistent with the central party committee， and strive to improve their own political level and theory training. through the study， i further understand that his shoulder responsibility， established the 'three service two education' for the purpose of the concept of scientific development， and the important thought of the guiding position at work， enhance the wagging the dog， insist on principle， physically， takes the lead to hang fan's consciousness， their own ideological recognition and the theoretical level rise to new heights.
二、盡職盡責(zé)，扎實(shí)工作，廉潔自律，行政履職能力得到進(jìn)一步提高。
second， conscientious， the solid work， honesty and self-discipline， administrative resumption ability has been improved.
兩年來(lái)，自己始終保持奮發(fā)有為的精神狀態(tài)，服從領(lǐng)導(dǎo)，顧全大局，嚴(yán)以律己，務(wù)實(shí)苦干。作為領(lǐng)導(dǎo)的副手，對(duì)總經(jīng)理交辦的工作，從不討價(jià)還價(jià)，保質(zhì)保量完成;對(duì)自己分內(nèi)的工作積極對(duì)待，努力完成，做到既不越位，又要到位，更不失職;在同班子其他幾位同志的工作協(xié)調(diào)上，做到真誠(chéng)相待，互幫互學(xué)。在廉潔自律方面，能夠按照上級(jí)和黨委關(guān)于領(lǐng)導(dǎo)干部廉潔自律的各項(xiàng)規(guī)定，對(duì)自己高標(biāo)準(zhǔn)、嚴(yán)要求，認(rèn)真規(guī)范從政行為，自覺(jué)接受監(jiān)督，始終做到自重、自盛自警、自勵(lì)。
two years， oneself always keep promising mental state， obey leadership， pay attention to the interests， who， pragmatic and hard work. as the deputy leader， the assigned by the general manager work， never bargain， accomplishing; to one's weight active treatment， and strive to complete， do neither offside， and to reach the designated position， more not dereliction of duty; in the same group several other comrades work coordination， do it with sincerity， teach and learn. in honesty and self-discipline， can according to ranking and the party committee about the leading cadre the provisions of honesty and self-discipline， high standard， strict requirement， carefully regulate behavior in politics， and consciously accept supervision， always do self-respect， from cheng zijing， self-excitation.
通過(guò)兩年多的工作磨練，在工作中自己能夠做到思路清晰，重點(diǎn)突出，責(zé)任明確，行政履職能力上了一個(gè)新臺(tái)階：一是培養(yǎng)了自己不畏困難、克服困難的精神。能夠以積極的心態(tài)應(yīng)對(duì)和處理在工作中出現(xiàn)的困難和問(wèn)題，克服了以往工作中的急躁和畏難情緒。二是提高了承擔(dān)責(zé)任的勇氣和能力。在工作中努力做到公正、公平，遇事敢于負(fù)責(zé)勇于負(fù)責(zé)，不貪功不諉過(guò)，不推諉不扯皮。三是進(jìn)一步提高了自己總攬大局、統(tǒng)籌全局、顧全大局的能力，進(jìn)一步認(rèn)識(shí)到團(tuán)結(jié)合作的重要性。團(tuán)結(jié)凝心聚力，團(tuán)結(jié)出干勁，團(tuán)結(jié)出成績(jī)，在工作中珍惜共事機(jī)緣，自覺(jué)加強(qiáng)團(tuán)結(jié)與合作。四是提高了自己協(xié)調(diào)內(nèi)外關(guān)系和處理重大問(wèn)題的能力。能夠根據(jù)上級(jí)安排，提出思路，制定實(shí)施方案，并注重解決問(wèn)題，落實(shí)實(shí)施。
through more than two years of work discipline， in the work they can do clear thinking， highlight， clear responsibility， administrative resumption ability on a new level: one is to cultivate their overcoming difficulties， overcome difficulties spirit. in a positive state of mind to respond and handle in the work the difficulties and problems emerging in the， overcome the previous work in fear of impatience and mood. the second is to improve the responsibility of courage and ability. in the work to do justice， fair， when anything crops up to be responsible to responsible for， not pursuing work don't expect， don't shuffle don't pass the buck. three is to further improve the overall situation， their overall global， pay attention to the interests of the ability to further realize the importance of unity and cooperation. unity setting hearts meet force， unity out energy， unite a result， in the work cherish the chance work， conscientiously strengthen unity and cooperation. four is to improve their internal and external relations coordination and deal with major question ability. according to the superior arrangement， and puts forward the train of thought， the implementation of the project， and pay attention to solve problems， to carry out the implementation.
三、銳意進(jìn)取，積極工作，工作取得新進(jìn)展，實(shí)現(xiàn)新突破。
three， forge ahead， and actively work， work have made new progress， to achieve a new breakthrough.
1、狠抓校園環(huán)境綠化衛(wèi)生 “窗口”建設(shè)，認(rèn)真清潔校園每一寸土地，科學(xué)養(yǎng)護(hù)每一棵花草樹(shù)木，努力為廣大師生創(chuàng)造一個(gè)優(yōu)雅、清潔、美麗的生活學(xué)習(xí)環(huán)境，為學(xué)校榮獲“全國(guó)綠化模范單位”和聊城市成功創(chuàng)建“全國(guó)衛(wèi)生城市”做出了積極貢獻(xiàn)。
1， vigorously promotes the campus environment greening health 'window' construction， carefully clean campus every inch of the land， scientific maintenance every tree flowers and trees， and strive for teachers and students to create an elegant， clean and beautiful life learning environment， for the school won the 'national model green unit' and liaocheng successfully created the 'national health city' has made a positive contribution.
2、對(duì)愛(ài)國(guó)衛(wèi)生責(zé)任區(qū)進(jìn)行了重新劃分和調(diào)整，并在各學(xué)院的衛(wèi)生責(zé)任區(qū)域豎立了衛(wèi)生責(zé)任區(qū)劃分牌，進(jìn)一步明確責(zé)任單位和范圍，方便了廣大師生監(jiān)督，調(diào)動(dòng)了師生參與校園管理和建設(shè)校園的積極性。
2， to the patriotic health responsibility to the division and adjustment， and in every college health responsibility area setting the health division of responsibility card， further clarify accountability unit and range， convenient the majority of teachers and students supervision， to mobilize all the teachers and students to participate in the campus management and the construction of campus's enthusiasm.
3、為實(shí)現(xiàn)學(xué)校提出的綠化建設(shè)由綠化向美化的跨越，實(shí)施了道路增綠和花卉點(diǎn)綴工程，豐富了學(xué)校綠化植物品種和層次，提升了校園的美化水準(zhǔn)，使園林布局、美化效果更加突出，收到了很好的環(huán)境效果和社會(huì)反響。
3， to achieve the school put forward by greening greening construction to beautify the leap， implement the way increase green and flowers and plants to adorn engineering， enrich the school greening plant variety and level， improve the campus beautification level， make the landscape layout， beautification effect is more outstanding， has received the very good environment effect and social repercussions.
4、認(rèn)真做好教學(xué)樓、實(shí)驗(yàn)樓的管理與清潔，為教學(xué)服好務(wù)。與教務(wù)處積極聯(lián)系，密切配合，成功舉辦了第一屆和第二屆教學(xué)樓管理評(píng)比表彰工作，有力的推動(dòng)了樓管工作再上新臺(tái)階。
4， conscientiously carry out teaching building， laboratory building management and clean， good service for the teaching affairs. and the academic administration actively contact， close cooperation， successfully held the first and the second classroom building management appraisal recognition work， powerful promotes the floor tube work to go into another new step.
5、規(guī)范了迎新和國(guó)慶花卉擺放的管理審批程序，提高了美化和觀賞效果。校園中心精心搞好花卉繁育和擺放工作，豐富了花色品種，科學(xué)養(yǎng)護(hù)來(lái)延長(zhǎng)花期，努力為師生營(yíng)造人與自然和諧相處的優(yōu)美畫卷和喜慶、歡樂(lè)、祥和的節(jié)日氣氛。
5， standardizes the orientation heguoqing flowers put management examination and approval procedures， improve the beautification and ornamental effect. campus center carefully improve flowers breeding and put the work， rich varieties， scientific maintenance to prolong flowering， and strive for the teachers and students to build the harmony between human and nature beautiful picture scroll festival， joy and peace festival atmosphere.
6、近兩年我省爆發(fā)的美國(guó)白蛾重大疫情，給生態(tài)環(huán)境造成嚴(yán)重破壞。校園管理中心克服工作量大、防控任務(wù)重、雇工費(fèi)用增加和藥物購(gòu)置經(jīng)費(fèi)緊張等諸多困難，早動(dòng)手、抓主動(dòng)，美國(guó)白蛾防控工作實(shí)現(xiàn)了“有蟲(chóng)不成災(zāi)”的防控目標(biāo)。
6， nearly two years the outbreak of the united states in our province moths major epidemic， to ecological environment caused by serious damage. campus management center overcome workload big， prevention and control task and employee costs increase and drug purchase funds nervous and so on many difficulties， early to begin， grasp the initiative， the united states moths prevention and control work to achieve the 'have insect don't hazard' prevention and control target.
7、認(rèn)真貫徹《勞動(dòng)合同法》，合法維護(hù)學(xué)校和集團(tuán)的利益。一是以經(jīng)濟(jì)合同的形式完成了對(duì)東西校區(qū)綠地的承包管理工作，既節(jié)約了經(jīng)費(fèi)又避免了因?qū)嵤﹦趧?dòng)合同法而引起的勞動(dòng)糾紛;二是有效地使用勞務(wù)協(xié)議工，聘用一些身體條件好的離退休或離崗待退人員，可免交三險(xiǎn)一金，降低了用工成本，為集團(tuán)節(jié)省了開(kāi)支。
7， conscientiously implement the 'labor contract law'， the legal maintenance schools and the interests of the group. one is the economic contract form completion of the things campus green space， and the contract management work， not only save the spending and avoid the implementation of the labor contract law for caused by the labor dispute; 2 it is effective to use labor xieyigong， hire some physical condition good retired or leave due out personnel， omissible three risks a gold， reduce the labor cost， save the money for the group.
8、完成了花卉園的市場(chǎng)開(kāi)發(fā)工作，理順了管理體制和運(yùn)行機(jī)制，實(shí)現(xiàn)了年上繳純利潤(rùn)30萬(wàn)元的經(jīng)濟(jì)目標(biāo)?；ɑ軋@土地手續(xù)辦理工作取得重大突破，目前已上報(bào)到省廳進(jìn)行審批。
8， completed the huahuiyuan market development work， to rationalize the management system and operational mechanism， realize the year over net profit of 300000 yuan economic goals. huahuiyuan land formalities have made significant breakthrough， has been reported to shengting for examination and approval.
9、在學(xué)校領(lǐng)導(dǎo)的支持下，積極與地方主管部門聯(lián)系，通過(guò)主動(dòng)做工作，兩年累計(jì)為學(xué)校節(jié)約了近60萬(wàn)元的城市垃圾處理費(fèi)支出。
9， in the school leader's support， actively and local competent department contact， through the active work， two years accumulated for the school to save nearly 600000 yuan city garbage expenditure.
四、問(wèn)題和不足
four， problems and the insufficiency
通過(guò)兩年的工作磨練，自己在政治思想方面有了新進(jìn)步，行政履職能力有了新提高，工作業(yè)績(jī)?nèi)〉昧诵逻M(jìn)展，廉潔自律也有新成效，但是與貫徹落實(shí)科學(xué)發(fā)展觀的要求相比，與高效率履行工作職責(zé)的要求相比，與學(xué)校領(lǐng)導(dǎo)對(duì)自己提出的的期望和要求相比還有較大差距：一是學(xué)習(xí)還很不夠，缺乏系統(tǒng)性和深入性。需要在今后的工作中進(jìn)一步加強(qiáng)政治理論學(xué)習(xí)，向優(yōu)秀學(xué)習(xí)，邊學(xué)習(xí)邊思考邊總結(jié)，深化學(xué)習(xí)效果，經(jīng)常對(duì)自己所做的工作進(jìn)行反思總結(jié)、汲取經(jīng)驗(yàn)教訓(xùn)，增強(qiáng)理性思維，提高素質(zhì)能力。二是思想還不夠解放，觀念還不能很好的適應(yīng)科學(xué)發(fā)展觀的要求，跟不上形勢(shì)發(fā)展的需要。在今后的工作中，要進(jìn)一步加大解放思想的力度，進(jìn)一步加強(qiáng)對(duì)科學(xué)發(fā)展觀的認(rèn)識(shí)、理解和運(yùn)用，自覺(jué)按照科學(xué)發(fā)展觀的要求創(chuàng)新工作思路，改進(jìn)工作理念和工作方式。三是要改進(jìn)工作方式方法，避免苛求于人。在一些具體問(wèn)題上不能事事都要求完美，因人、因事、因時(shí)要體現(xiàn)區(qū)別，要注重把大家的積極性發(fā)揮好、保護(hù)好，營(yíng)造出一種生氣勃勃的良好局面，學(xué)會(huì)會(huì)干事、干成事，干好事。
through two years of work discipline， in their political thought has a new progress， administrative resumption ability had the new enhancement， the performance achieved new progress， honesty and self-discipline also have new achievements， but with implementation of the scientific outlook on development requirements compared with high efficiency performance of the requirements of the job responsibilities， compared to oneself and school leaders put forward the expectations and requirements are obviously less than gap: one is the study is still very insufficient， lack of systematic and deep going. need in the future work to further strengthen the study of political theory， to the excellent learning， the side learning edge thinking edge summary， deepening the study effect， often to do work summary and reflection to learn lessons， enhance the rational thinking， and improve the quality and ability. the second is enough thought liberation， concept is not very good to adapt to the requirement of the scientific development concept， couldn't keep up with the needs of the development of the situation. in the future work， must further increase the strength of emancipating the mind， further strengthen the scientific development concept understanding， the understanding and utilization， the determination according to the requirement of the scientific development concept innovation concept， the improvement work ideas and ways of working. the third is to improve working methods， avoid to criticize. in some specific issues can't all require perfect， because， because， because when it should reflect the difference， want to notice to everybody's enthusiasm play good， protect， build give a kind of lively good situation， the society will be director-general， dry to accomplish anything and do some good.
回顧過(guò)去的兩年，成績(jī)微不足道，問(wèn)題和不足必須認(rèn)真對(duì)待、清醒認(rèn)識(shí)、及時(shí)解決。在今后的工作中，我將進(jìn)一步深入貫徹落實(shí)第三次黨代會(huì)精神，按照科學(xué)發(fā)展觀的要求，扎扎實(shí)實(shí)地做好本職工作和領(lǐng)導(dǎo)交辦的各項(xiàng)工作任務(wù)，為實(shí)現(xiàn)學(xué)校第三次黨代會(huì)提出的各項(xiàng)奮斗目標(biāo)和任務(wù)，為實(shí)現(xiàn)集團(tuán)發(fā)展的新跨越積極作出自己的貢獻(xiàn)。
review the past two years， achievement is insignificant， problems and the insufficiency must be taken seriously， sober understanding， timely solve. in the future work， i will further implementation of the third party spirit， according to the requirement of the scientific development concept， do a solid job and the leadership turns over the handling each work mission， to realize the third party school put forward the goal and task， for the group to realize the development of new cross actively make their own contribution.
第5篇 英文客服2023年上半年個(gè)人工作總結(jié) 1750字
瞬間，20xx年即將過(guò)去，在這一年里，似乎值得自己去回顧的事情并不是很多，生活和工作依舊是沿途沒(méi)有什么風(fēng)景，就在我以為大路朝前，日子就這樣平靜下去的時(shí)候。20xx年x月，我經(jīng)過(guò)應(yīng)聘和選拔來(lái)到了xx公司，我非常高興。
加入xx公司已x個(gè)多月，但對(duì)于我來(lái)說(shuō)，我成長(zhǎng)了很多。從頭開(kāi)始學(xué)習(xí)我不完全熟悉的一種工作方式、工作內(nèi)容、以及工作程序，讓我更加全面的、系統(tǒng)的了解整個(gè)英文客服的工作流程和內(nèi)容。兩個(gè)月的工作，并非盡如人意，這些還都有待于我進(jìn)一步用心去學(xué)習(xí)，然后要熟練運(yùn)用在工作中的每一個(gè)細(xì)節(jié)里。這段時(shí)間里我有過(guò)反省和思考，在這里既對(duì)自己前段時(shí)間工作批評(píng)，也做一些總結(jié)，如何做好自己爭(zhēng)取在日后的工作中能有好的表現(xiàn)，和大家一起服務(wù)于公司。
一、20xx年總結(jié)
1、工作總結(jié)
20xx年x月x日，我開(kāi)始加入到xx公司，跟著老員工學(xué)習(xí)，第一次參與訂單登記和后臺(tái)管理;第一次參與英文客服訂單驗(yàn)證工作;第一次參與問(wèn)題單、完成訂單回信;第一次接觸到chargeback、投訴處理。在這里，我看到了希望，因?yàn)槲铱梢詫W(xué)到更多的工作內(nèi)容。由于之前我從事過(guò)相關(guān)工作，所以我上手很快。感謝領(lǐng)導(dǎo)和各位同事的指導(dǎo)幫助，感謝公司給了我學(xué)習(xí)的機(jī)會(huì)。在這里，我看到了一批拼命、賣力、踏實(shí)的人工作，我看到了一個(gè)好的團(tuán)隊(duì)，而且我沒(méi)有了工作壓力感。但遺憾的是，我一直沒(méi)有自信獨(dú)立完成整個(gè)流程規(guī)范化的操作和控制，這將是在未來(lái)的一年中，我要面臨和改變的首要，也是最重要的問(wèn)題。
2、工作中的不足
在工作中，我欠缺主動(dòng)性，與領(lǐng)導(dǎo)和大家溝通較少，考慮問(wèn)題不夠全面和細(xì)致，失誤較多，尤其是在訂單驗(yàn)證和追單方面，我需要多花時(shí)間和精力去學(xué)習(xí)。因?yàn)檫@距離工作中公司領(lǐng)導(dǎo)對(duì)我的期望和要求還有很大的距離。同時(shí)，英語(yǔ)理論知識(shí)水平、工作壓力承受能力，以及對(duì)具體工作的實(shí)施與計(jì)劃等問(wèn)題上還有待進(jìn)一步提高，一系列的問(wèn)題需要我在以后的工作中努力克服和解決，使自己更好地做好本職工作。并且自己應(yīng)該而且能夠做的事情，要勇于承擔(dān)，不依賴他人，不退縮、不逃避，勇敢地邁出每一步，今后在工作中才能做到更加自信和大膽仔細(xì)。
二、20xx年計(jì)劃
新的一年即將到來(lái)，充滿了挑戰(zhàn)和機(jī)遇，我必須更加的努力?？此迫菀祝銎饋?lái)卻是需要用心、用力、用態(tài)度的，需要有自信，有更強(qiáng)的耐力。我堅(jiān)信有公司領(lǐng)導(dǎo)的正確決策，有各位同事的協(xié)助，加上我個(gè)人的不懈努力，20xx年會(huì)是我在公司實(shí)現(xiàn)蛻變的一年。
1、增強(qiáng)責(zé)任感，服從領(lǐng)導(dǎo)安排，積極與領(lǐng)導(dǎo)溝通，提高工作效率。
要積極主動(dòng)地把工作做到點(diǎn)上，落到實(shí)處，減少工作失誤。時(shí)刻堅(jiān)持不懂就問(wèn)，不明白就多學(xué)的態(tài)度，與同事多合作，與領(lǐng)導(dǎo)多匯報(bào)工作情況和建議，做為一個(gè)新人要將自己放的低一點(diǎn)，懂得團(tuán)隊(duì)的力量和重要性。
2、勤學(xué)習(xí)，提高專業(yè)服務(wù)能力。
涉及到工作相關(guān)知識(shí)的學(xué)習(xí)，不怕苦難，努力克服。工作中遇到了許多接觸少，甚至從不了解的新事物、新問(wèn)題、新情況。比如service信件處理、退款流程、訂單登記細(xì)節(jié)處理、打電話驗(yàn)證，回答客人問(wèn)題等。面對(duì)這些問(wèn)題，要自己先多了解，熟悉公司的產(chǎn)品，訂單操作，以及如何管理，做到心中有數(shù)，使自己很快能進(jìn)入工作角色，用專業(yè)的言語(yǔ)向客戶表達(dá)。
3、多行動(dòng)，堅(jiān)守工作職責(zé)。
英文客服崗位，工作時(shí)間長(zhǎng)，任務(wù)繁重，壓力大，有夜班，肩負(fù)著公司的形象。所以，需要的是有責(zé)任心、不怕吃苦、能耐勞、樂(lè)于奉獻(xiàn)的人。我們也要學(xué)會(huì)不斷調(diào)節(jié)自己的情緒，給自己解壓。
工作無(wú)大小，只是分工不同，貢獻(xiàn)無(wú)多少，要看用心沒(méi)有，沒(méi)有必要斤斤計(jì)較。我剛走出校門，社會(huì)經(jīng)驗(yàn)和工作經(jīng)驗(yàn)少，因此我們也被很多人用眼高手低來(lái)形容。然而，我個(gè)人認(rèn)為自己的上進(jìn)心很強(qiáng)，的特點(diǎn)就是學(xué)習(xí)能力，待人真誠(chéng)。工作中，要勤于動(dòng)手做好本職工作，謙虛敬慎，不驕不躁，不做言語(yǔ)的巨人。不論是辦公室的日常方案，還是工作上的任務(wù)，我都要用心做到更好。學(xué)會(huì)及時(shí)專業(yè)的勤總結(jié)、勤分析、勤匯總，并最終完成自己我的提升和成長(zhǎng)。學(xué)會(huì)磨練自己，拓寬自己，憑借公司的良好環(huán)境提升自己。
4、善于思考，理論聯(lián)系實(shí)際。
在工作中做一個(gè)留心人。在公司領(lǐng)導(dǎo)的指導(dǎo)關(guān)心下，我逐漸熟悉了工作情況，通過(guò)自身細(xì)心觀察和留意，反思和總結(jié)，吸取精華，提取糟粕，在工作中不斷總結(jié)經(jīng)驗(yàn)。捕捉和發(fā)現(xiàn)大家工作中的亮點(diǎn)，加以學(xué)習(xí)和自我提高，拓寬知識(shí)面，提高履行崗位職責(zé)的能力。
