- 目錄
崗位職責是什么
儀器技術支持崗位是企業(yè)內部技術團隊的重要組成部分，主要負責為客戶提供關于各類精密儀器的操作、維護和故障解決的專業(yè)指導，確保設備的正常運行，提高客戶滿意度。
崗位職責要求
1. 深入理解各類儀器設備的工作原理和技術參數(shù)，具備豐富的實踐經驗。
2. 具備良好的溝通技巧，能夠清晰、準確地解答客戶的技術疑問。
3. 熟悉產品生命周期管理，能及時跟蹤儀器的性能變化，預測并預防可能出現(xiàn)的問題。
4. 具備一定的項目管理能力，能有效協(xié)調資源，處理多任務并行。
5. 持續(xù)學習新技術和行業(yè)動態(tài)，提升個人專業(yè)素養(yǎng)。
崗位職責描述
作為儀器技術支持，日常工作涉及多個層面，包括但不限于： - 提供電話、郵件或現(xiàn)場的技術咨詢，幫助客戶理解和解決儀器使用中遇到的問題。 - 編制和更新技術文檔，如用戶手冊、故障排查指南等，以提升客戶自我解決能力。 - 參與新產品的測試和驗證，提供改進建議，確保產品質量。 - 協(xié)助銷售團隊進行技術演示和培訓，增強客戶對產品的信心。 - 與生產部門協(xié)作，分析和修復設備故障，優(yōu)化產品設計。
有哪些內容
1. 客戶服務：定期回訪客戶，收集反饋，及時處理投訴，確?？蛻魸M意度。
2. 技術培訓：設計和實施針對客戶和內部團隊的技術培訓課程。
3. 文檔編寫：編寫詳細的操作指南、故障代碼解析等技術資料，以便客戶參考。
4. 內部協(xié)作：與研發(fā)、生產、質量控制等部門緊密合作，共同提升產品性能和用戶體驗。
5. 系統(tǒng)維護：監(jiān)控儀器運行狀態(tài)，進行定期維護，預防潛在故障。
6. 應急響應：建立快速響應機制，對突發(fā)的設備故障進行高效處理。
此崗位需要的不僅是技術知識，更需要一顆關注細節(jié)、善于溝通的心，能夠在壓力下保持冷靜，迅速找到問題的關鍵，為客戶提供滿意的解決方案。不斷學習和適應新環(huán)境，以應對日新月異的科技發(fā)展，是這個角色不可或缺的能力。
儀器技術支持崗位職責范文
第1篇 儀器技術支持崗位職責
北京 細胞分析 儀器耗材 技術支持 your new company
as one of the globally top 3 companies in global communication devices, electronics and life science industry, we have more than 1800 employees in china, business involves the hardware and software research and development, manufacturing, marketing, sales and support. in view of the life sciences and chemical analysis of the manufacture/r&d center and semiconductor testing applications research and development center for the semiconductor market has a very important role for us.
your new role
? responsible for generating e_isting and/or new sales for assigned named accounts or assigned geographic, territory, industry or accounts list, or for identifying and recruiting strategic partners to embed and/or resell company products.
? promotes and sells products and/or solutions to current or new customers/partners and informs customers of new product introductions. creates monitors and revises lead generation plans.
? responsible for developing customers and maintaining their satisfaction. maintains positive ongoing long-term relationships with key customers.
? proactively acts to understand customer needs and identify solutions to non-standard tasks/queries; actively creates business opportunities
? determines and develops approaches to sales assignments to achieve quota/ strategies
? leads projects requiring coordination with other functions, organizations
? solves a broad range of problems of varying scope and comple_ity
what you will need to succeed
? bachelors or master’s degree or university degree or equivalent.
? typically, 4-5 years relevant e_perience for entry to this level.
? requires in-depth knowledge and e_perience in job and ability to work independently.
what you will get in return
besides competitive salary in cash and annually salary raise, we would also provide other benefits such as additional public fund, additional medical insurance and over 20 paid leaving days per year and even company salary fund, which we think are important to our employee to achieve comfortable living condition in beijing.
your new company
as one of the globally top 3 companies in global communication devices, electronics and life science industry, we have more than 1800 employees in china, business involves the hardware and software research and development, manufacturing, marketing, sales and support. in view of the life sciences and chemical analysis of the manufacture/r&d center and semiconductor testing applications research and development center for the semiconductor market has a very important role for us.
your new role
? responsible for generating e_isting and/or new sales for assigned named accounts or assigned geographic, territory, industry or accounts list, or for identifying and recruiting strategic partners to embed and/or resell company products.
? promotes and sells products and/or solutions to current or new customers/partners and informs customers of new product introductions. creates monitors and revises lead generation plans.
? responsible for developing customers and maintaining their satisfaction. maintains positive ongoing long-term relationships with key customers.
? proactively acts to understand customer needs and identify solutions to non-standard tasks/queries; actively creates business opportunities
? determines and develops approaches to sales assignments to achieve quota/ strategies
? leads projects requiring coordination with other functions, organizations
? solves a broad range of problems of varying scope and comple_ity
what you will need to succeed
? bachelors or master’s degree or university degree or equivalent.
? typically, 4-5 years relevant e_perience for entry to this level.
? requires in-depth knowledge and e_perience in job and ability to work independently.
what you will get in return
besides competitive salary in cash and annually salary raise, we would also provide other benefits such as additional public fund, additional medical insurance and over 20 paid leaving days per year and even company salary fund, which we think are important to our employee to achieve comfortable living condition in beijing.
第2篇 儀器技術支持工程師崗位職責
產品技術支持工程師(生理生態(tài)/生物學儀器/物聯(lián)網/農業(yè)工程) 上海澤泉科技股份有限公司 上海澤泉科技股份有限公司,澤泉 職責描述:
1、協(xié)助產品調試安裝和客戶培訓,協(xié)助產品開發(fā)團隊解決產品設計、開發(fā)和營銷問題
2、進行市場推廣活動,開發(fā)新市場,推進現(xiàn)有產品的改進和新產品的研發(fā)
3、評估產品性能和客戶需求,為客戶提供最合適的產品配置,協(xié)助客戶解決研究問題
4、協(xié)助銷售人員進行設備的維護,協(xié)助銷售團隊開展培訓和服務交流會和學術會議
5、通過分析市場趨勢和競爭信息來確認業(yè)務發(fā)展機會,識別競爭技術和新興市場趨勢促進產品開發(fā)
任職要求:
1、植物生理生態(tài),土壤,園藝,栽培,遺傳育種、分子生物、生態(tài)等碩士以上學歷
2、有作為產品發(fā)言人參加研討會或發(fā)表過技術論文優(yōu)先
3、優(yōu)秀的技術故障排除能力,有項目管理經驗的優(yōu)先
4、可適應出差
第3篇 儀器技術支持崗位職責任職要求
儀器技術支持崗位職責
職責描述:
1、負責對客戶進行售前培訓、實驗技術交流講座的開展，對銷售工程師進行產品技術培訓;
2、掌握市場動態(tài)包括同類產品的市場活動、價格、種類，并對同類產品在當?shù)氐恼加新剩翱蛻羰褂们闆r信息收集;
3、根據(jù)公司的經營策略和目標，制定相關實驗方向的實驗室解決方案，協(xié)助銷售部目標的達成。
任職要求:
1、生命科學、細胞、免疫等相關專業(yè)本科以上學歷;
2、具有良好的人際溝通表達能力，有較強的客戶服務意識和團隊合作精神;
3、工作積極主動，能承受一定的工作壓力。
員工福利:
1、公司實行5天7.5小時工作制，法定假期按國家規(guī)定執(zhí)行;
2、提供養(yǎng)老、醫(yī)療、工傷、失業(yè)、生育、意外保險及公積金;
3、提供帶薪年休假、婚假、產假、看護假、病假、喪假、女生節(jié)假、兒童節(jié)假等假期;
4、豐富的業(yè)余文化生活:羽毛球、籃球等業(yè)余活動，
5、每年公司會組織兩次集體旅游和拓展活動;
6、公司每年會為員工組織年度體檢;
7、員工入職滿一年享有5天年假，每多為公司服務一年增加1天年假，十天封頂;
8、為公司服務五年額外享有5天假期+5000元旅游經費;
9、完善的個人發(fā)展通道:公司定期舉辦各種內、外培訓學習活動，提升員工專業(yè)技能、工作素養(yǎng)。
儀器技術支持崗位
第4篇 儀器技術支持工程師崗位職責任職要求
儀器技術支持工程師崗位職責
職責描述:
1、協(xié)助產品調試安裝和客戶培訓，協(xié)助產品開發(fā)團隊解決產品設計、開發(fā)和營銷問題
2、進行市場推廣活動，開發(fā)新市場，推進現(xiàn)有產品的改進和新產品的研發(fā)
3、評估產品性能和客戶需求，為客戶提供最合適的產品配置，協(xié)助客戶解決研究問題
4、協(xié)助銷售人員進行設備的維護，協(xié)助銷售團隊開展培訓和服務交流會和學術會議
5、通過分析市場趨勢和競爭信息來確認業(yè)務發(fā)展機會，識別競爭技術和新興市場趨勢促進產品開發(fā)
任職要求:
1、植物生理生態(tài)，土壤，園藝，栽培，遺傳育種、分子生物、生態(tài)等碩士以上學歷
2、有作為產品發(fā)言人參加研討會或發(fā)表過技術論文優(yōu)先
3、優(yōu)秀的技術故障排除能力，有項目管理經驗的優(yōu)先
4、可適應出差
儀器技術支持工程師崗位
第5篇 分析儀器技術支持工程師崗位職責
分析儀器售后技術支持工程師 1.英語良好,分析儀器維修&安裝經驗,_rf/_rd儀器維修經驗優(yōu)先。
2.顆粒大小、流變學、zeta電位測量或圖像分析等基本原理,具有以上領域的工作經驗者優(yōu)先。
3.材料及化學相關專業(yè)優(yōu)先。
main purpose of job
to install, repair and maintain customer instruments
to provide technical support to internal and e_ternal customers
to maintain good customer relationship
reporting line
territory cs manager
responsibilities
responds to customer service requests and follows up tasks set in sap/sfdc.
complete/close service notifications created on the sap/sfdc in time.
offers telephone support to customers.
repair of customer instruments.
troubleshooting of customer problems and diagnosis.
collaboration with application specialists in resolving customer issues.
provides regular reports of customer visits and service issues in sap/sfdc.
responsible for post sales installation.
supports sales of customer service contracts.
within specialist areas, acquires and maintains practical and scientific technical knowledge to support customer sales and service.
responsible for service sales
任職資格:
requirements
college level or above major in electronic, mechanical, automation or related.
at least two years relevant work e_perience.
very good team work player and communication skill.
initiative and be interested in customer service.
e_perience of instrumentation maintenance desirable, especially refer to _rd or _rf or semi-conductor.
knowledge of basic principles of particle sizing, rheology, zeta potential measurement or image analysis, work e_perience in above fields would be an advantage.
must demonstrate logical approach and problem solving ability.
good at reading, written and oral english.
resources available
service kits for most malvern instruments and specific alignment tools.
use of applications laboratory and equipment to resolve applications issue.
professional training and individual training plan designed for each engineer.
supports from head office and call centre.
accountability
works with minimum of supervision and within company guidelines to achievement of agreed objectives. 1.英語良好,分析儀器維修&安裝經驗,_rf/_rd儀器維修經驗優(yōu)先。
2.顆粒大小、流變學、zeta電位測量或圖像分析等基本原理,具有以上領域的工作經驗者優(yōu)先。
3.材料及化學相關專業(yè)優(yōu)先。
main purpose of job
to install, repair and maintain customer instruments
to provide technical support to internal and e_ternal customers
to maintain good customer relationship
reporting line
territory cs manager
responsibilities
responds to customer service requests and follows up tasks set in sap/sfdc.
complete/close service notifications created on the sap/sfdc in time.
offers telephone support to customers.
repair of customer instruments.
troubleshooting of customer problems and diagnosis.
collaboration with application specialists in resolving customer issues.
provides regular reports of customer visits and service issues in sap/sfdc.
responsible for post sales installation.
supports sales of customer service contracts.
within specialist areas, acquires and maintains practical and scientific technical knowledge to support customer sales and service.
responsible for service sales
任職資格:
requirements
college level or above major in electronic, mechanical, automation or related.
at least two years relevant work e_perience.
very good team work player and communication skill.
initiative and be interested in customer service.
e_perience of instrumentation maintenance desirable, especially refer to _rd or _rf or semi-conductor.
knowledge of basic principles of particle sizing, rheology, zeta potential measurement or image analysis, work e_perience in above fields would be an advantage.
must demonstrate logical approach and problem solving ability.
good at reading, written and oral english.
resources available
service kits for most malvern instruments and specific alignment tools.
use of applications laboratory and equipment to resolve applications issue.
professional training and individual training plan designed for each engineer.
supports from head office and call centre.
accountability
works with minimum of supervision and within company guidelines to achievement of agreed objectives.
