- 目錄
第1篇 產(chǎn)品支持客服專(zhuān)員崗位職責(zé)
電訊盈科成立于2000年,是香港最大的電訊公司。在香港交易所的股票代號(hào)是0008,故又被俗稱(chēng)為“八號(hào)仔”。1994年10月18日在紐約股票交易所以美國(guó)預(yù)托證券形式上市,由主席兼行政總裁李澤楷創(chuàng)立的盈科數(shù)碼動(dòng)力有限公司,與香港電訊有限公司于二零零年八月合并而成。崗位職責(zé):1、通過(guò)電話(huà)、email、遠(yuǎn)程工具等為大中國(guó)區(qū),電子類(lèi)產(chǎn)品(尤其是計(jì)算機(jī)類(lèi)產(chǎn)品)用戶(hù)提供技術(shù)支持、售前、售后技術(shù)服務(wù)。2、在線(xiàn)判斷產(chǎn)品故障,根據(jù)標(biāo)準(zhǔn)化流程,為客戶(hù)快速解決技術(shù)問(wèn)題。
第2篇 產(chǎn)品支持客服專(zhuān)員崗位職責(zé)任職要求
產(chǎn)品支持客服專(zhuān)員崗位職責(zé)
電訊盈科成立于2000年，是香港最大的電訊公司。在香港交易所的股票代號(hào)是0008，故又被俗稱(chēng)為“八號(hào)仔”。1994年10月18日在紐約股票交易所以美國(guó)預(yù)托證券形式上市，由主席兼行政總裁李澤楷創(chuàng)立的盈科數(shù)碼動(dòng)力有限公司，與香港電訊有限公司于二零零年八月合并而成。崗位職責(zé):1、通過(guò)電話(huà)、email、遠(yuǎn)程工具等為大中國(guó)區(qū)，電子類(lèi)產(chǎn)品(尤其是計(jì)算機(jī)類(lèi)產(chǎn)品)用戶(hù)提供技術(shù)支持、售前、售后技術(shù)服務(wù)。2、在線(xiàn)判斷產(chǎn)品故障，根據(jù)標(biāo)準(zhǔn)化流程，為客戶(hù)快速解決技術(shù)問(wèn)題。
產(chǎn)品支持客服專(zhuān)員崗位
第3篇 產(chǎn)品支持專(zhuān)員崗位職責(zé)描述崗位要求
職位描述：
職責(zé)描述：
?reports directly to the 1st level product support supervisor.
?respond to customer inquiries， analysing problems using diagnostic tools and recommending solutions to customer application questions.
?provide technical support of sabre products via phone， callback， chat and email.
?performs product support functions and provides routine support to travel agencies in accordance to the set service standards.
?assists travel agents on queries or problems relating to all sabre host， products and functionalities.
?records all received contacts (phone， emails， chat and callback) in prescribed formats in crm tool(s).
?works with local airline partners， internal teams and advanced support teams based internationally to resolve reservations and ticketing problems.
?submits trouble reports to advanced support teams and follows up on problems which cannot be immediately resolved， and ensures resolution is accomplished.
?monitors and tracks contacts to identify trends and provide feedback to internal departments and to customers.
?performs ad-hoc tasks assigned by the supervisors， team leads or seniors i.e. onsite support， floor walking， handling special projects.
職位要求：
1. professional fluency in written and spoken cantonese and mandarin with some fluency in english as an advantage.
2. ability to analyse， identify key problems， articulate them efficiently and make decisions to solve issues.
3. e_cellent interpersonal and teamwork skills.
4. e_perienced in providing customer support using available contact channels: phone， email， chat.
5. e_cellent computer skills.
6. ability to e_tend knowledge in area of new technologies.
7. prior gds knowledge (sabre， galileo， amadeus) and travel industry knowledge will be valued.
8. diploma in basic iata /ufta standard course.
9. willingness to potentially work shifts and public holidays.
