客戶(hù)部門(mén)崗位職責(zé)6篇

崗位職責(zé)是什么

客戶(hù)部門(mén)是企業(yè)中負(fù)責(zé)與客戶(hù)建立、維護(hù)和發(fā)展關(guān)系的核心團(tuán)隊(duì)。其主要職責(zé)是理解客戶(hù)需求，提供優(yōu)質(zhì)服務(wù)，解決客戶(hù)問(wèn)題，并通過(guò)有效的溝通與協(xié)調(diào)，確保客戶(hù)滿(mǎn)意度。

崗位職責(zé)要求

1. 專(zhuān)業(yè)素養(yǎng)：具備良好的客戶(hù)服務(wù)知識(shí)和技巧，能夠迅速理解和應(yīng)對(duì)各種客戶(hù)問(wèn)題。

2. 溝通能力：擅長(zhǎng)與各類(lèi)人群溝通，能清晰、準(zhǔn)確地傳達(dá)信息，保持友好、專(zhuān)業(yè)的態(tài)度。

3. 問(wèn)題解決：具備獨(dú)立分析問(wèn)題和提出解決方案的能力，能在壓力下迅速做出決策。

4. 團(tuán)隊(duì)協(xié)作：能與內(nèi)部各部門(mén)有效協(xié)作，確?？蛻?hù)需求得到及時(shí)響應(yīng)。

5. 業(yè)務(wù)理解：深入了解公司產(chǎn)品和服務(wù)，能為客戶(hù)提供專(zhuān)業(yè)咨詢(xún)和建議。

崗位職責(zé)描述

客戶(hù)部門(mén)的角色是企業(yè)與客戶(hù)之間的橋梁，它的工作直接影響到企業(yè)的品牌形象和客戶(hù)忠誠(chéng)度。日常工作中，客戶(hù)部門(mén)需要：

1. 客戶(hù)關(guān)系管理：建立并維護(hù)客戶(hù)數(shù)據(jù)庫(kù)，定期跟進(jìn)客戶(hù)，了解他們的需求和反饋。

2. 服務(wù)提供：提供售前咨詢(xún)，解答產(chǎn)品疑問(wèn)，協(xié)助完成購(gòu)買(mǎi)流程；售后則處理投訴，解決產(chǎn)品使用中遇到的問(wèn)題。

3. 需求分析：收集和分析客戶(hù)數(shù)據(jù)，識(shí)別市場(chǎng)趨勢(shì)，為產(chǎn)品開(kāi)發(fā)和市場(chǎng)營(yíng)銷(xiāo)提供參考。

4. 協(xié)調(diào)支持：與銷(xiāo)售、技術(shù)、物流等部門(mén)緊密合作，確保客戶(hù)需求得到妥善處理。

5. 持續(xù)改進(jìn)：通過(guò)客戶(hù)滿(mǎn)意度調(diào)查，評(píng)估服務(wù)質(zhì)量，不斷優(yōu)化工作流程和策略。

有哪些內(nèi)容

1. 客戶(hù)咨詢(xún)：全天候響應(yīng)客戶(hù)的電話(huà)、郵件和在線(xiàn)查詢(xún)，提供及時(shí)的信息支持。

2. 訂單處理：處理客戶(hù)的訂單，確保訂單的準(zhǔn)確性和及時(shí)性，協(xié)調(diào)內(nèi)部資源以滿(mǎn)足交付要求。

3. 糾紛解決：處理客戶(hù)投訴，進(jìn)行調(diào)查，提供解決方案，以期達(dá)到客戶(hù)滿(mǎn)意。

4. 客戶(hù)活動(dòng)：策劃和執(zhí)行客戶(hù)關(guān)懷活動(dòng)，如促銷(xiāo)、研討會(huì)或客戶(hù)滿(mǎn)意度調(diào)查。

5. 報(bào)告編制：定期生成客戶(hù)報(bào)告，包括銷(xiāo)售統(tǒng)計(jì)、客戶(hù)反饋、市場(chǎng)洞察等，為管理層決策提供依據(jù)。

6. 政策制定：參與制定和更新客戶(hù)服務(wù)政策，確保其符合行業(yè)標(biāo)準(zhǔn)和客戶(hù)需求。

7. 培訓(xùn)與發(fā)展：定期對(duì)內(nèi)部員工進(jìn)行客戶(hù)服務(wù)培訓(xùn)，提升整個(gè)團(tuán)隊(duì)的服務(wù)水平。

客戶(hù)部門(mén)的工作是全方位的，不僅需要關(guān)注客戶(hù)滿(mǎn)意度，還需要不斷適應(yīng)市場(chǎng)變化，提升自身的專(zhuān)業(yè)能力和服務(wù)質(zhì)量，以實(shí)現(xiàn)企業(yè)的長(zhǎng)期成功。

客戶(hù)部門(mén)崗位職責(zé)范文

第1篇 部門(mén)銷(xiāo)售客戶(hù)崗位職責(zé)

大客戶(hù)銷(xiāo)售部門(mén)經(jīng)理 深圳市隨手科技有限公司 深圳市隨手科技有限公司,隨手科技,隨手記 崗位職責(zé):

1、負(fù)責(zé)制定大客戶(hù)理財(cái)業(yè)務(wù)的運(yùn)營(yíng)發(fā)展戰(zhàn)略、目標(biāo)及預(yù)算;

2、定期對(duì)市場(chǎng)推廣數(shù)據(jù)進(jìn)行跟蹤分析,制定市場(chǎng)推廣策略;

3、建立和管理銷(xiāo)售隊(duì)伍,規(guī)范銷(xiāo)售流程,完成銷(xiāo)售目標(biāo)

4、負(fù)責(zé)高端理財(cái)客戶(hù)資源拓展與維系,開(kāi)發(fā)市場(chǎng);

任職資格:

1、具有3年以上銷(xiāo)售團(tuán)隊(duì)管理經(jīng)驗(yàn),有金融行業(yè)從業(yè)經(jīng)驗(yàn);

2、敏銳的市場(chǎng)意識(shí)和開(kāi)拓能力、應(yīng)變能力、組織能力;

3、優(yōu)秀的團(tuán)隊(duì)建設(shè)經(jīng)驗(yàn),團(tuán)隊(duì)管理能力強(qiáng),善于協(xié)調(diào)營(yíng)銷(xiāo)團(tuán)隊(duì)的工作;

4、工作細(xì)心、積極有熱情,有志于在互聯(lián)網(wǎng)金融行業(yè)長(zhǎng)期發(fā)展;

第2篇 客戶(hù)部門(mén)經(jīng)理崗位職責(zé)任職要求

客戶(hù)部門(mén)經(jīng)理崗位職責(zé)

中國(guó)區(qū)半導(dǎo)體行業(yè)客戶(hù)技術(shù)服務(wù)部門(mén)經(jīng)理/china services manager 慧瞻材料科技(上海)有限公司 慧瞻材料科技(上海)有限公司，慧瞻 position summary:

this position (services manager) will report directly to the director of services， ds&s – greater china/sea. the individual will manage a broad array of activities including on-site gas and chemical management services (i.e. megasys brand) and field service and maintenance (fse)， etc. this person will work closely with the other ds&s megasys managers， services managers and resources to ensure versum materials (vsm) business and customer requirements are met. this person will be responsible for operational e_cellence including but not limited to the safe and consistent e_ecution of all applicable corporate and operations work processes and procedures across multiple customer sites.

nature and scope:

megasys operations activities involve the following products: bulk gas (n2， o2， ar， h2， he)， ofa， purifiers， distribution systems， specialty gas， gas cabinets/manifolds， gcs/gms， mobile analytical， wet chemical pumpers， wet chemical (including slurry) distribution systems， life safety system monitors， 3rd party contractor management， etc. the megasys teams are located on customer sites and have daily responsibility for the operations of the above gas， chemical， precursor， slurry， and analytical systems. field services offer vsm equipment start-up & commissioning， equipment facilitation projects， equipment operation training， operations services and sustainability/warranty services. the megasys manager will utilize his/her understanding of operational and applications principles pertaining to bulk and specialty gases， process and advanced materials， slurry， and delivery system to ensure reliable services. in addition， the megasys manager will be e_pected to drive the application of continuous improvement techniques and processes to improve efficiency within and across the megasys sites and fse teams.

the megasys manager must have strong communication， managerial and interpersonal skills as he/she will be required to frequently interface with multiple levels within vsm and customers management. the megasys manager will be called upon to lead the commercial efforts and provide technical support and operational detail for megasys and field service sales. in addition， the megasys manager will have direct profit responsibility as well as accountability for sales and business strategy for the respective megasys sites and field service teams.

principal accountabilities:

1. responsible for the safety / safe operations of all megasys & field service people and sites within his or her territory (both at vsm and customer facilities).

2. responsible for the quality and service performance of all megasys & field service people and sites within his or her territory (both at vsm and customer facilities).

3. responsible for the profitability and customer satisfaction for all megasys & field service activity assigned within his or her territory. manages all megasys and field service business including pricing， customer service， controlling costs and improving direct profit. assist in sales for new contracts and proposals.

4. ensures all site and divisional objectives (safety， quality， profitability， etc.) are communicated and successfully achieved at operating sites and teams.

5. manages the activities of the megasys site managers who are responsible for day-to-day gas and/or chemical operation in semiconductor fabs. conducts performance reviews， participates in hiring activities， and coordinates resource allocation， movement and development across sites.

6. collaborates with other ds&s personnel to achieve operational e_cellence. this group includes but is not limited to the megasys leadership team， central operations， regional startup team， field service engineers， business decision support， administrative， equipment manufacturing， equipment engineering， inventory， logistics， and quality personnel.

7. ensures that all megasys and services personnel are properly trained and meet established standards.

8. ensures that all megasys and services teams adhere to established ds&s and corporate standards.

9. provides scope， strategy planning， e_ecution of projects， and resource sharing to support asia regional or global start-ups.

10. participates in safety and quality design standard processes (hazard reviews， safety assessments， benchmarking audits， iso audits， etc.)

11. manages the operating e_pense budgets for all area operating cost centers and ensures cost control and improvement.

12. drives the use of continuous improvement tools and concepts in all responsible operating environments.

minimum requirements and qualifications

? bachelor’s degree from an accredited university or college

? strong leadership skills

? 8 years of e_perience in tgcm (total gas & chemical management)

? project management e_perience

? demonstrated ability to lead equipment startup and commissioning for projects

? e_perience managing and leading large teams with employees number more than 100

? strong oral and written communication skills in chinese and english

? financial acumen to include profitability and budgets / cost control

? working knowledge of vsm ds&s and materials offerings is a plus

other information:

domestic and international travel is required.

客戶(hù)部門(mén)經(jīng)理崗位

第3篇 部門(mén)銷(xiāo)售客戶(hù)經(jīng)理崗位職責(zé)

大客戶(hù)銷(xiāo)售部門(mén)經(jīng)理 深圳市隨手科技有限公司 深圳市隨手科技有限公司,隨手科技,隨手記 崗位職責(zé):

1、負(fù)責(zé)制定大客戶(hù)理財(cái)業(yè)務(wù)的運(yùn)營(yíng)發(fā)展戰(zhàn)略、目標(biāo)及預(yù)算;

2、定期對(duì)市場(chǎng)推廣數(shù)據(jù)進(jìn)行跟蹤分析,制定市場(chǎng)推廣策略;

3、建立和管理銷(xiāo)售隊(duì)伍,規(guī)范銷(xiāo)售流程,完成銷(xiāo)售目標(biāo)

4、負(fù)責(zé)高端理財(cái)客戶(hù)資源拓展與維系,開(kāi)發(fā)市場(chǎng);

任職資格:

1、具有3年以上銷(xiāo)售團(tuán)隊(duì)管理經(jīng)驗(yàn),有金融行業(yè)從業(yè)經(jīng)驗(yàn);

2、敏銳的市場(chǎng)意識(shí)和開(kāi)拓能力、應(yīng)變能力、組織能力;

3、優(yōu)秀的團(tuán)隊(duì)建設(shè)經(jīng)驗(yàn),團(tuán)隊(duì)管理能力強(qiáng),善于協(xié)調(diào)營(yíng)銷(xiāo)團(tuán)隊(duì)的工作;

4、工作細(xì)心、積極有熱情,有志于在互聯(lián)網(wǎng)金融行業(yè)長(zhǎng)期發(fā)展;

第4篇 客戶(hù)部門(mén)經(jīng)理崗位職責(zé)

高級(jí)客戶(hù)經(jīng)理(部門(mén)leader) 崗位職責(zé):

1、負(fù)責(zé)新客戶(hù)的開(kāi)發(fā)工作;

2、負(fù)責(zé)維護(hù)老客戶(hù)并挖掘新需求;

3、團(tuán)隊(duì)管理,為團(tuán)隊(duì)整體業(yè)績(jī)負(fù)責(zé);

崗位要求:

1、本科及以上學(xué)歷,985、211畢業(yè)院校優(yōu)先;

2、年齡30至40歲,6年以上軟件類(lèi)項(xiàng)目銷(xiāo)售工作經(jīng)驗(yàn);

3、在上海地區(qū)擁有一定的客戶(hù)資源,以大型國(guó)企、知名企業(yè)等大客戶(hù)為主,金融類(lèi)、銀行類(lèi)客戶(hù)資源除外,分銷(xiāo)渠道除外;

4、客戶(hù)貢獻(xiàn)產(chǎn)值為千萬(wàn)級(jí)別。 崗位職責(zé):

1、負(fù)責(zé)新客戶(hù)的開(kāi)發(fā)工作;

2、負(fù)責(zé)維護(hù)老客戶(hù)并挖掘新需求;

3、團(tuán)隊(duì)管理,為團(tuán)隊(duì)整體業(yè)績(jī)負(fù)責(zé);

崗位要求:

1、本科及以上學(xué)歷,985、211畢業(yè)院校優(yōu)先;

2、年齡30至40歲,6年以上軟件類(lèi)項(xiàng)目銷(xiāo)售工作經(jīng)驗(yàn);

3、在上海地區(qū)擁有一定的客戶(hù)資源,以大型國(guó)企、知名企業(yè)等大客戶(hù)為主,金融類(lèi)、銀行類(lèi)客戶(hù)資源除外,分銷(xiāo)渠道除外;

4、客戶(hù)貢獻(xiàn)產(chǎn)值為千萬(wàn)級(jí)別。

第5篇 大客戶(hù)部門(mén)經(jīng)理崗位職責(zé)職位要求

職責(zé)描述：

1、負(fù)責(zé)所在區(qū)域的行業(yè)項(xiàng)目銷(xiāo)售和管理工作，開(kāi)發(fā)地產(chǎn)、醫(yī)療、教育、公檢法、金融、交通等行業(yè)的大型工程項(xiàng)目；

2、負(fù)責(zé)集團(tuán)線(xiàn)纜、綜合布線(xiàn)、數(shù)據(jù)中心、安防等品牌的品牌入圍；

3、配合分公司總經(jīng)理做好分公司項(xiàng)目統(tǒng)籌和管理。

崗位要求：

1、26～38歲，大專(zhuān)及以上學(xué)歷，3年以上大客戶(hù)項(xiàng)目銷(xiāo)售和管理經(jīng)驗(yàn)。

2、服從公司的管理，具有良好的溝通與商務(wù)談判能力，擁有一定的團(tuán)隊(duì)統(tǒng)籌與協(xié)調(diào)能力，品行端正。

3、三年以上團(tuán)隊(duì)管理經(jīng)驗(yàn)，在當(dāng)?shù)赜幸欢ǖ馁Y源，有智能化、安防行業(yè)工作經(jīng)驗(yàn)優(yōu)先考慮。

崗位要求：

學(xué)歷要求：大專(zhuān)

語(yǔ)言要求：不限

年齡要求：不限

工作年限：5-7年經(jīng)驗(yàn)

第6篇 部門(mén)客戶(hù)經(jīng)理崗位職責(zé)

1、負(fù)責(zé)市場(chǎng)開(kāi)發(fā)、客戶(hù)維護(hù)和銷(xiāo)售管理等工作；

2、負(fù)責(zé)年度銷(xiāo)售的預(yù)測(cè)，目標(biāo)的制定及分解；

3、確定銷(xiāo)售部門(mén)目標(biāo)體系和銷(xiāo)售配額；

4、制定銷(xiāo)售計(jì)劃和銷(xiāo)售預(yù)算；

5、負(fù)責(zé)銷(xiāo)售渠道和客戶(hù)的管理。