- 目錄
崗位職責(zé)是什么
口腔咨詢(xún)崗位是醫(yī)療機(jī)構(gòu)中不可或缺的一環(huán)，其主要職責(zé)在于為患者提供專(zhuān)業(yè)、詳盡的口腔健康咨詢(xún)服務(wù)，幫助患者理解口腔問(wèn)題，制定合適的治療方案，并協(xié)助醫(yī)生進(jìn)行診療工作的順利開(kāi)展。
崗位職責(zé)要求
1. 具備扎實(shí)的口腔醫(yī)學(xué)知識(shí)基礎(chǔ)，了解各類(lèi)口腔疾病及其治療方法。
2. 擁有良好的溝通技巧，能夠耐心傾聽(tīng)患者需求，解答疑問(wèn)。
3. 熟悉醫(yī)療流程，能準(zhǔn)確引導(dǎo)患者完成就診流程。
4. 保持專(zhuān)業(yè)素養(yǎng)，尊重患者隱私，維護(hù)醫(yī)患關(guān)系和諧。
5. 適應(yīng)快節(jié)奏工作環(huán)境，具備一定的壓力管理能力。
崗位職責(zé)描述
口腔咨詢(xún)師的工作日常包括接待新患者，詳細(xì)詢(xún)問(wèn)病史，了解患者口腔狀況及需求；向患者解釋牙齒保健的重要性，提供預(yù)防性建議；針對(duì)患者的具體問(wèn)題，推薦合適的治療方案，并解釋治療過(guò)程、預(yù)期效果及可能的風(fēng)險(xiǎn)；協(xié)調(diào)醫(yī)生的日程，安排患者的診療時(shí)間；同時(shí)，他們還需跟蹤患者的治療進(jìn)展，確保患者得到滿(mǎn)意的醫(yī)療服務(wù)。
有哪些內(nèi)容
1. 病史采集：詳細(xì)記錄患者的口腔癥狀、既往病史和家族遺傳情況。
2. 咨詢(xún)服務(wù)：解釋口腔檢查結(jié)果，解答患者關(guān)于疾病、治療及預(yù)防的疑問(wèn)。
3. 治療建議：根據(jù)患者需求，提出個(gè)性化治療建議，包括保守治療、手術(shù)治療等。
4. 醫(yī)患溝通：作為橋梁，傳遞醫(yī)生的治療計(jì)劃，緩解患者的緊張情緒，增強(qiáng)治療合作性。
5. 預(yù)約管理：合理安排預(yù)約，確保醫(yī)療資源的有效利用。
6. 教育指導(dǎo)：提供口腔衛(wèi)生知識(shí)，教授正確的口腔護(hù)理方法。
7. 患者關(guān)懷：關(guān)注患者治療后的恢復(fù)情況，及時(shí)處理反饋，提升患者滿(mǎn)意度。
口腔咨詢(xún)崗位在醫(yī)療機(jī)構(gòu)中扮演著重要角色，其工作質(zhì)量直接影響到患者的就醫(yī)體驗(yàn)和治療效果。作為口腔咨詢(xún)師，不僅需要具備專(zhuān)業(yè)的醫(yī)學(xué)知識(shí)，還需要擁有卓越的溝通和服務(wù)意識(shí)，以確保每一位患者都能得到全面、貼心的口腔健康服務(wù)。
口腔咨詢(xún)崗位職責(zé)范文
第1篇 口腔咨詢(xún)師崗位職責(zé)
口腔咨詢(xún)師 福建省美萊投資管理有限公司 福建省美萊投資管理有限公司,美萊 職責(zé)描述:
崗位職責(zé):
1 解答現(xiàn)場(chǎng)患者咨詢(xún)、安排患者就診并預(yù)約下次就診時(shí)間
2 負(fù)責(zé)和醫(yī)生一起制定治療方案,并根據(jù)患者情況推薦優(yōu)惠套餐或相關(guān)產(chǎn)品
3 負(fù)責(zé)做患者的電話(huà)回訪(fǎng)工作
4 處理現(xiàn)場(chǎng)的突發(fā)情況
5 完成領(lǐng)導(dǎo)交待的其他相關(guān)工作
任職條件:
1 專(zhuān)科以上學(xué)歷,口腔專(zhuān)業(yè)
2 兩年以上相關(guān)工作經(jīng)歷
3 優(yōu)秀的溝通能力及親和力
4 團(tuán)隊(duì)協(xié)作能力強(qiáng)并能承受較強(qiáng)的壓力
第2篇 口腔咨詢(xún)崗位職責(zé)
口腔咨詢(xún)師 position summary:
the main responsibility for this position is to ensure that patients receive great customer service for their e_perience at jiahui. assist patients with dental service appointment scheduling and handling customers’ enquiries or concerns.
essential tasks:
1. identify, handle and resolve customer enquiries in time via all modes of communications, such as calls, sms, wechat, email and fa_.
2. accurately obtain customer information and input into his systems
3. keep customer information confidential.
4. assists clinics, doctors and patients in changing appointments in his.
5. activate emergency messages with speed and accuracy.
6.provided e_cellent customer service, solve patient issues, and work together with other clinic/hospital staff to ensure a great e_perience for the patient.
7. maintain a good relationship with customers and patients
8. provide 7_12 hours customer services according to the roster
9. identify areas for improvement and participate in improvement initiatives.
10.ensure teamwork and participate in all activities related to the smooth running of the department.
11. cooperate and complete other tasks assigned by other colleagues and leaders.
knowledge, skills, and abilities:
1. strong sense of responsibility and customer service skill, positive and willing to develop in dental clinic
2. one year above dental clinic background, or two years above customer service related working e_perience;
3. priority will be given to dental, nursing or relevant e_perience in the dental hospital or clinic
4. good problem-solving and team work ability
5. ability to handle computer-related tasks
6. strong communication and coordinating skill
7. proactive to solve customers’ problems and build professional relationships
8. proficient english skill (ability to talk with and write emails to patients) position summary:
the main responsibility for this position is to ensure that patients receive great customer service for their e_perience at jiahui. assist patients with dental service appointment scheduling and handling customers’ enquiries or concerns.
essential tasks:
1. identify, handle and resolve customer enquiries in time via all modes of communications, such as calls, sms, wechat, email and fa_.
2. accurately obtain customer information and input into his systems
3. keep customer information confidential.
4. assists clinics, doctors and patients in changing appointments in his.
5. activate emergency messages with speed and accuracy.
6.provided e_cellent customer service, solve patient issues, and work together with other clinic/hospital staff to ensure a great e_perience for the patient.
7. maintain a good relationship with customers and patients
8. provide 7_12 hours customer services according to the roster
9. identify areas for improvement and participate in improvement initiatives.
10.ensure teamwork and participate in all activities related to the smooth running of the department.
11. cooperate and complete other tasks assigned by other colleagues and leaders.
knowledge, skills, and abilities:
1. strong sense of responsibility and customer service skill, positive and willing to develop in dental clinic
2. one year above dental clinic background, or two years above customer service related working e_perience;
3. priority will be given to dental, nursing or relevant e_perience in the dental hospital or clinic
4. good problem-solving and team work ability
5. ability to handle computer-related tasks
6. strong communication and coordinating skill
7. proactive to solve customers’ problems and build professional relationships
8. proficient english skill (ability to talk with and write emails to patients)
