第1篇 通信客服專員崗位職責(zé)
客服專員(通信事業(yè)部) 銀盛科技服務(wù)集團(tuán)有限公司 銀盛支付服務(wù)股份有限公司,深圳銀盛金融集團(tuán)有限公司,銀盛,銀盛支付,銀盛 職責(zé)描述:
1、根據(jù)呼叫中心主管的安排,執(zhí)行呼叫中心電話接聽工作;
2、根據(jù)呼叫中心主管的安排,執(zhí)行線上服務(wù)受理、郵箱回復(fù)等客服工作;
3、做好客服記錄,以利于主管分析績效;
4、及時(shí)進(jìn)行客戶信息登記及更新;
5、對部門工作提出有價(jià)值的建議與意見;
6、遵守公司及部門的規(guī)章制度;
7、完成領(lǐng)導(dǎo)安排的其他工作。
任職要求:
1、大專及以上學(xué)歷;
2、普通話標(biāo)準(zhǔn)、流利、音質(zhì)清晰;
3、良好的服務(wù)意識,熱愛客服工作;
4、具備計(jì)算機(jī)基本應(yīng)用能力(中文錄入速度需達(dá)到60字/分);
5、身體健康,能適應(yīng)輪班工作(8:00-16:00,14:00-22:00)。
第2篇 通信商務(wù)專員崗位職責(zé)
崗位職責(zé):
1、根據(jù)通道使用情況,審核運(yùn)維的加款申請,嚴(yán)格按照加款流程,完成上游三方日常加款工作,并記錄;
2、定期匯總加款數(shù)據(jù),并根據(jù)供應(yīng)商維度和通道屬性維度做數(shù)據(jù)分析;
3、根據(jù)客服的月退款數(shù)據(jù),跟蹤三方供應(yīng)商的退款到賬情況;
4、與三方供應(yīng)商對賬人員溝通,搜集公司在對方平臺的消費(fèi)金額和賬戶余額數(shù)據(jù);
5、督促三方供應(yīng)商上月對賬數(shù)據(jù)的開票工作,協(xié)助財(cái)務(wù)做好發(fā)票管理工作;
崗位要求:
1、本科以上學(xué)歷,一年以上采購、商務(wù)、部門助理等相關(guān)工作經(jīng)驗(yàn);
2、熟悉辦公自動化軟件,熟練使用word、e_cel、ppt等辦公軟件;
3、良好的跨部門溝通能力,學(xué)習(xí)能力及團(tuán)隊(duì)合作精神;
4、具有較強(qiáng)數(shù)據(jù)統(tǒng)計(jì)、分析的能力;
第3篇 通信技術(shù)專員崗位職責(zé)
崗位職責(zé):
1、制作通信相關(guān)技術(shù)方案等相關(guān)材料;
2、協(xié)助部門完成日常工作。
崗位要求:
1、能熟練運(yùn)用office軟件,具備團(tuán)隊(duì)意識;
2、能編寫制作通信相關(guān)技術(shù)方案;
3、有制作標(biāo)書或者通信相關(guān)技術(shù)方案相關(guān)經(jīng)驗(yàn)者學(xué)歷可放寬到中專。
第4篇 通信技術(shù)專員崗位職責(zé)任職要求
通信技術(shù)專員崗位職責(zé)
職責(zé)描述:
? closely monitor and follow up ict and security standards of china that might impact microsoft products and services.
? perform a review and analysis of those china ict and security standards that might impact microsoft products， and prepare comprehensive report which sets forth the potential impact of the standards on microsoft products and services.
? perform a more in depth analysis on select china ict and security standards if microsoft determines that further analysis of the standard(s) is necessary.
? translation of select china ict standards or portions thereof into english through working with professional translators or translation agencies.
? acquire the information about microsoft products and services necessary to perform the specific tasks with the reasonable assistance from microsoft.
? attending assigned standards meetings on behalf of microsoft， developing tactic plan， writing meeting reports， obtaining working group documents and providing insights with respect to the drafts.
任職要求:
? 3+ years in information security， ict or relevant industry with e_tensive software/service development and project management e_perience
?solid knowledge of standards development organizations (sdo)， standardization environment and process in china， especially for security area
? must be a results-orientated and self-motivated
? chinese and strong english language skills in both written and verbal forms
? fle_ible to attend meetings in different locations
? work in beijing
通信技術(shù)專員崗位
