- 目錄
第1篇 投訴處理專員崗位職責(zé)任職要求
投訴處理專員崗位職責(zé)
崗位職責(zé):
1. 協(xié)助做好投訴及危機(jī)事件預(yù)防工作;
2. 處理寶馬汽車銷售，售后用戶投訴;
3. 收集以及記錄好投訴以及相關(guān)產(chǎn)品信息，錄入到相應(yīng)的數(shù)據(jù)管理系統(tǒng);
4. 收集客戶使用信息，做好群體性用戶投訴風(fēng)險(xiǎn)的預(yù)控;
5. 參與處理危機(jī)事件;
任職要求:
1. 中專及以上學(xué)歷，了解汽車(機(jī)械)相關(guān)知識(shí)。
2. 熟悉客戶售后服務(wù)、服務(wù)理論知識(shí)。1年以上客服經(jīng)驗(yàn)或者汽車4s店售后、客服服務(wù)經(jīng)驗(yàn)
3. 計(jì)算機(jī)使用熟練;
4. 優(yōu)秀的團(tuán)隊(duì)合作意識(shí);
5. 具有較強(qiáng)的溝通、協(xié)調(diào)能力;
6. 具有汽車行業(yè)從業(yè)背景且具備上述知識(shí)，可優(yōu)先考慮。
第2篇 客戶投訴處理專員崗位職責(zé)任職要求
客戶投訴處理專員崗位職責(zé)
客戶服務(wù)/投訴處理/客服專員 驛舒達(dá)酒店預(yù)訂服務(wù)(上海)有限公司 驛舒達(dá)酒店預(yù)訂服務(wù)(上海)有限公司，驛舒達(dá) at hrs “we love to make it happen”: we are the global market leader when it comes to tech- and data driven business travel solutions. our enterprise business offers end-to-end hotel management solutions to more than 7，000 corporate businesses globally to simplify their business travel. state of the art service solutions like strategic consulting & hotel procurement， travel payment and e_pense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain.
today we work globally with the fortune 500， such as google， china mobile， amazon， siemens， hitachi， alibaba， volkswagen， worldbank.
we are looking for a shanghai based 2nd level agent china (m/f/d) that provides contribution to the continuous improvement of services for hrs customers.
your challenges
? take end-to-end responsibility of dealing with complaints from hrs customers with e_cellent quality and service standards
? clarify the causes of customer complaints with internal and e_ternal contacts
? process the customer complaints with optimal solution
? maintain and manage the customer data in the system
? participate in process optimization project
your commitment
? bachelor’s degree or above
? several years of working e_perience in complaint management， ideally in the hospitality or tourism industry
? good knowledge in pc application， with proficiency in using call-centre-systems or other related specified software
? a structured， independent and service oriented working style
? fluency in english， spoken and written
your rewards
at hrs we feel globally united and mutually responsible， a belief that is rooted in our company history and values: thinking and acting like an entrepreneur， with everyone across the whole company being given the opportunity to take full ownership to deliver on our shared vision every single day.
you will work in a modern working environment with fle_ible working hours and the option to work from home. our training and further education offers give you plenty of room for your personal growth and individual development.
第3篇 投訴處理專員崗位職責(zé)
投訴處理專員 南京雪糕網(wǎng)絡(luò)科技有限公司 南京雪糕網(wǎng)絡(luò)科技有限公司,雪糕游戲,雪糕網(wǎng)絡(luò) 職責(zé)描述:'1、負(fù)責(zé)客戶投訴處理;
2、定期對(duì)投訴數(shù)據(jù)進(jìn)行分析及培訓(xùn);
3、根據(jù)投訴數(shù)據(jù)進(jìn)行客戶關(guān)愛方案的編寫及組織、執(zhí)行;'
任職要求:'1、大專以上學(xué)歷,有客戶關(guān)系或服務(wù)行業(yè)經(jīng)驗(yàn)者優(yōu)先;
2、有較強(qiáng)的人際溝通能力、應(yīng)變能力和協(xié)調(diào)能力;
3、能承受工作壓力,具有積極心態(tài);
4、具有很強(qiáng)的服務(wù)意識(shí)和團(tuán)隊(duì)合作精神;
5、具有良好的口頭和文字組織能力,歸納總結(jié)能力;
6、能熟練運(yùn)用辦公軟件,能通過e_cel做數(shù)據(jù)分析;
7、能適應(yīng)輪班要求;
8、1-2年工作經(jīng)驗(yàn)優(yōu)先;'
